Project Manager III (Scrum Master) - Legacy, IS Operational Experience

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 350+ locations worldwide across 60+ countries
• Fortune 500
• Globally unified systems

Job Description

We are looking for an experienced Agilist with a solid track record of empowering and leveling up successful teams. You are an ideal candidate for this role if you have a deep understanding of and appreciation for the principles and values behind Lean and Agile software development and have a proven track record of coaching teams into higher performance.

We are looking for a “practical idealist” who can quickly integrate with an experienced Agile team during a period of transition. The ideal candidate for this role is an advanced Scrum Master or Agile Coach who can help this team unlock new levels of flow and customer satisfaction, building on their existing achievements while sustaining their positive, friendly, and collaborative culture.

KEY RESPONSIBILITIES

• Coaches the team in adapting the core values, principles, and practices of the Scaled Agile Framework (SAFe), Scrum, and the Agile Manifesto to their current context.
• Facilitates the team’s effective self-organization to deliver quality software with predictability and efficiency. Collaborates with management to ensure the team has appropriate staffing, an appropriate span of responsibility, and supports a well-understood product and value stream.
• Keeps the team organized and focused on Iteration and PI Objectives.
• Ensures the effectiveness of team events such as the daily Scrum, iteration planning, iteration review, and iteration retrospective.
• Collects and provides team metrics as required (such as velocity or throughput, cycle time, DORA metrics, etc.) both inside and outside the team. Provides periodic reports as needed to internal and external auditors and program managers.
• Understands which metrics are effective or ineffective in the team’s current context. Works with the team, stakeholders, and leaders to use metrics effectively and humanely.
• Uses metrics and retrospectives to “hold a mirror” up to the team, helping them reflect on their performance, identify improvement opportunities, and take on work sustainably.
• Monitors sprint work closely, ensuring the team is effectively managing dependencies and maintaining focus on the highest-priority work.
• Assists the team in removing blockers, acting independently as an advocate to unblock the team if necessary.
• Works with the team to refine and improve Lean flow, including value stream mapping and improving their CI/CD practices and pipelines.
• Identifies areas where Lean flow can be improved by automating the collection of metrics or the accomplishment of routine business tasks such as change requests. Collaborates with the team to create automation or creates it independently to preserve team throughput and velocity.

This position is on-site and will reside in the greater Seattle, WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.

• Downtown Seattle
• Federal Way
• Lynnwood
• Bellevue (Factoria)

Qualifications

MINIMUM QUALIFICATIONS

• 5+ years of experience as Scrum Master of a software development team
• Scrum Alliance Certified Scrum Master (CSM), Scrum.org Professional Scrum Master I (PSM I), or SAFe Scrum Master (SSM) certification
• Personal and professional alignment with Expeditors Culture Elements and Ten Critical Success Factors
• Strong communication and facilitation capabilities
• Familiarity with Azure DevOps work tracking features
• Assertive personality, action- and outcome-driven mentality
• Ability to actively inspire, coach, mentor and motivate
• Well-organized with a keen attention to detail

DESIRED QUALIFICATIONS

• Bachelor’s or master’s degree in computer science, information science, information technology, management information systems, or a related STEM field
• 7+ years of experience as a as Scrum Master, SAFe Release Train Engineer, Agile Coach, or similar role (5+ years with master’s degree)
• Advanced certifications such as Scrum Alliance A-CSM or CSP-SM, Scrum.org PSM II or PSM III, SAFe Advanced Scrum Master, RTE, or SPC, or ICAgile ICP-ACC
• Prior experience as a software development team member
• Familiarit