CO Sr Medical Office Coordinator

The Department of Plastic & Reconstructive Surgery is seeking a CO Sr. Medical Office Coordinator to coordinate the day-to-day activities of a multi-faceted surgical practice to ensure a smoothly functioning office and good patient relations. Adapt to changes in technology and software to ensure efficient office practice. Support surgeons in efficient use of operating room and clinic time. Provide administrative support for medical matters on behalf of physicians, as well as general academic and general administrative support.

Specific Duties & Responsibilities

• Coordinate with patient and hospital, complex procedure scheduling including dates for surgery and office visits, preparation and dissemination of pre-operative and hospital admission information.
• Collect insurance information and complete surgery scheduling and registration in EPIC.
• Support the physician with insurance preauthorization and single case agreement processes by submitting necessary clinical information as instructed by the physician.
• Coordinate follow-up office visits by providing information about treatment and testing locations.
• Schedule lab test and other procedures and/or coordinate with other areas to complete scheduling process.
• When clinic is cancelled, coordinate with Access Services and Patient Service Coordinators to reschedule physician and/or testing appointments.
• Coordinate with patient and/or referring physician to obtain outside medical records. Refer patient to appropriate resources.
• Review clinic schedules and make adjustments as appropriate.
• Act as a liaison for patient, coordinating future consultations, diagnostics tests, or procedures.
• Professionally and efficiently manage incoming calls and requests from patients, surgeons and fellow staff members to ensure that issues are resolved both promptly and thoroughly.
• Provide quality service and support to patients in a variety of areas which may include, but not limited to scheduling, registration and care coordination.
• May require travel to multiple work sites.
• Perform other duties as required.

Special Knowledge, Skills & Abilities

• Intermediate computer and proofreading skills.
• Able to work independently.
• Support fellow staff members and promote team success.

• High School Diploma or graduation equivalent.
• Three years progressively responsible medical office experience.
• Medical terminology required.
• Experience in the Johns Hopkins system strongly preferred.
• Additional education may substitute for up to one year of required experience to the extent permitted by the JHU equivalency formula.

• Two years college or equivalent work experience.
• Knowledge of patient registration and scheduling in Epic.
• Experience in the Johns Hopkins system strongly preferred.

Classified Title: Sr. Medical Office Coordinator 
Job Posting Title (Working Title): CO Sr Medical Office Coordinator   
Role/Level/Range: ATO 40/E/02/OE  
Starting Salary Range: Min $18.00 - Max $33.50 HRLY ($52,616 targeted; Commensurate with experience) 
Employee group: Full Time 
Schedule: M-F/40 
Exempt Status: Non-Exempt 
Location: Johns Hopkins Bayview 
Department name: ​​​​​​​SOM Plastic Surgery BV 
Personnel area: School of Medicine 

Total Rewards
The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered el