Customer Service Officer

Company Description

About Us – Beloform

At Beloform, we specialize in delivering exceptional project solutions across diverse industries, combining strategic planning with seamless execution. Our team thrives on collaboration, innovation, and delivering value through well-managed, results-driven initiatives. Headquartered in Atlanta, GA, we support businesses in achieving excellence through structured project coordination, timely delivery, and operational efficiency.

Job Description

Job Description

We are seeking a Customer Service Officer who will be the first point of contact for our clients, responsible for providing outstanding service, resolving inquiries, and ensuring a seamless customer experience. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment while maintaining a professional demeanor.

Responsibilities

• Respond to customer inquiries via phone, email, and internal platforms in a timely and courteous manner

• Identify and resolve customer issues with accuracy and efficiency

• Maintain detailed and accurate records of customer interactions

• Escalate unresolved issues to the appropriate departments as needed

• Collaborate with internal teams to improve customer experience and operational processes

• Monitor and follow up on customer satisfaction levels

• Ensure compliance with company procedures and customer service standards

Qualifications

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred

• Minimum of 1 year of experience in customer service or a related role

• Strong verbal and written communication skills

• Proficient in Microsoft Office Suite and basic CRM systems

• Ability to multitask, prioritize, and manage time effectively

• High level of professionalism and problem-solving ability

• Positive attitude and commitment to providing high-quality service

Additional Information

Benefits

• Competitive salary between $54,000 – $60,000 annually

• Professional development and training opportunities

• Clear pathways for career advancement and internal growth

• Supportive and team-oriented work environment

• Comprehensive health and wellness benefits package

• Paid time off and holidays

• Stable full-time schedule with no weekend shifts