Global Client Delivery Manager - Strategic Accounts (m/f/d)

About the Role

Step into a key client-facing role at the heart of Digital Realty’s global delivery organisation, supporting the execution of strategic customer projects across regions. As Global Client Delivery Manager – Strategic Accounts, you act as the central point of coordination across internal teams, ensuring seamless implementation, delivery excellence, and a consistent global customer experience while driving complex data center projects from design handover through to operational transition.

Key Responsibilities

• Support the management of multiple global strategic accounts, providing a consolidated view of all implementation activities across pre- and post-commissioning phases
• Serve as a key point of contact for clients, ensuring clear communication, alignment, and effective handling of escalations
• Coordinate cross-functional collaboration with Sales, Solution Engineering, Construction, Implementation Services, and Operations
• Ensure delivery against contractual commitments (SOW, SLAs), including scope, timelines, and budget alignment
• Support contract negotiations and validate project scope and cost before client presentation
• Drive project execution by tracking progress, identifying risks and dependencies, and ensuring mitigation actions are in place
• Ensure project updates are accurate, aligned, and “client-ready” at all stages
• Facilitate a smooth transition from implementation to operations, including documentation and client sign-off
• Participate in commissioning processes and operational milestone reviews
• Contribute to the development of best practices and playbooks for strategic clients

Your Profile

• Minimum 5 years of experience in the data center industry, including exposure to critical infrastructure and client implementation or delivery projects. Experience in telecommunications or engineering environments is a plus.
• Technical background (ideally electrical or mechanical engineering) is preferred
• Proven experience in client-facing roles, including managing escalations and acting as a trusted point of contact
• Solid understanding of data center infrastructure, with ability to interpret technical project documentation and drawings
• Strong stakeholder management skills, with the ability to operate effectively in a global matrix organisation without direct authority
• Analytical skills with the ability to anticipate risks and solve complex problems proactively
• Excellent communication and interpersonal skills, with the ability to influence at different organisational levels
• Fluent in English, additional languages are a plus
• Knowledge of various forms of clients contracts and vendor agreements (MSA, AIA, SO, etc.)
• Willingness to travel (~20%)

What We Offer:

• Open door culture with short communications paths and flat hierarchies
• Personalized onboarding plan (buddy system), education programs
• Personal development options in a fast-growing environment
• Extensive social benefits (Flexible working hours, digital meal vouchers, bike leasing, pension plan, etc.)
• Many extras like free drinks, fresh fruit, or cool team events

A bit about us 

Digital Realty is the leading provider of carrier and cloud neutral data centre services by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on 6 continents. We've 3,500+ colleagues around the