People Operations Partner

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change.

Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed.

We are seeking a People Operations Partner to join our growing team.  Key areas of accountability and focus will be compliance, leave administration, audits, benefits administration, and HRIS reporting. This key role will help to develop a comprehensive total rewards strategy that supports our business goals and enhances our ability to attract, retain, and motivate top talent.

What you’ll be doing:

• Maintain US state unemployment, payroll, workers' compensation, and leave registration as applicable.
• Manage and own annual compliance and filing requirements in close collaboration with the Finance and Tax team.
• Make improvement recommendations and oversee the administration of employee benefits programs, retirement savings, and other perks.
• Ownership of benefit configuration, plan participation audit, and vendor integration files.
• Create and run/prepare standard and ad hoc reports, global analytics, and data trackers using the company’s HRIS system.
• Manage compensation planning strategy in partnership with People Business Partner team including annual comp review, annual incentive programs, and annual market data analysis.
• Identify opportunities to improve existing processes and systems through gap analysis for enhanced efficiency, effectiveness, and service, and programs improvements to meet Calabrio’s HR goals.
• Assist with systems integrations including: testing, and executing the pilot, implementation, and deployment of new enhanced software.

Success Criteria:

• Strong collaborative, team player who enjoys working in a highly cross-functional team
• Change-maker, someone who is excited about revamping and streamlining processes for better efficiency.
• Excellent problem solving/judgment skills, and high level of attention to detail and accuracy.
• Must be subject-matter-aware and diligent master of all related areas.
• You enjoy deep-diving into complex and country-specific topics to find & implement simple, scalable, and pragmatic solutions.

Requirements

• Experience performing full-cycle Payroll and Benefit administration is advantageous.

• 3-5 years' experience in a People Operations function.
• Experience in working with leave management, compliance and audits.
• Workday (HRIS) experience preferred.
• Experience in a high volume, multi-entity, multi-state, Payroll shared service-based environment.
• High attention to detail
• Knowledge of state and federal wage and tax laws and overtime requirements.
• Excellent written and verbal communication skills, able to effectively communicate with senior leadership, employees and team members.
• Local to the Minneapolis, MN area and comfortable working in a hybrid environment

Benefits

You've learned about what you'll be doing, here's what benefits you'll be getting when you join Calabrio:

• Global team recognized for their passion for innovation.
• Innovative product culture and project exposure.
• Training and development from industry-leading experts.
• Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; Flextime Off, Paid Holidays, & Parental Leave; Tuition Reimbursement.

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career dev