Employment Type:

Full time

Shift:

Day Shift

Description:

Trinity Health Of New England Medical Group is looking for a Medical Receptionist / Business Services Rep to join our team

The Business Services Representative works in the Cardiology call center and handles incoming and outgoing calls, primarily serving as the first point of contact for patients. They provide information, schedule appointments, and address inquiries related to medical services, insurance, and other healthcare-related matters. They also manage administrative tasks like data entry and documentation, ensuring accurate and compliant communication. 

Key Responsibilities:

• Answering inbound calls: Addressing patient questions, scheduling appointments, and resolving issues. 
• Making outbound calls: Providing reminders, following up on appointments, and offering support. 
• Providing patient information: Explaining medical services, insurance coverage, and other relevant details. 
• Scheduling and managing appointments: Ensuring efficient patient flow and accurate appointment scheduling. 
• Handling administrative tasks: Entering data, maintaining records, and updating patient files. 
• Resolving patient inquiries: Addressing concerns related to billing, claims, and other healthcare issues. 
• Adhering to protocols and guidelines: Following scripts and procedures to ensure accurate and compliant communication. 
• Collaborating with other healthcare professionals: Facilitating communication between patients, doctors, and other healthcare staff. 

Minimum Qualifications:

• High school diploma or equivalent
• Experience within a medical office or billing department preferred.  Knowledge of patient billing and medical terminology preferred
• Excellent keyboard skills.  Requires proficiency in a Windows based computer environment and Microsoft Office products.  Accuracy and dependability required.

Position Highlights and Benefits:

• Day Shift. Hours may vary
• Great benefits effective day 1!
• Mission Driven Team environment
• Career growth and advancement potential

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year. 

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.