Industry Specialist - Heavy Truck Market

About Us

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.
 

Position Summary

The Industry Specialist operates in a “a pre-sale” capacity and/or environment.  Creating, managing, and growing business relationships with key layers and players within the various heavy truck segments. Fosters external and Internal cross-functional collaboration.

Formulates, implements, and nurtures strategies, specific to the heavy-duty truck industry, with the goal of creating most optimal conditions to the generation and completion of successful sales cycles, as well as actively assisting in the acceleration of existing sales cycles.

Position Responsibilities

Traditional OEMs, Upfitters & Aftermarket Layers

• Build positive momentum, advancing CDK’s position

• Explore new opportunities for growth,

• Collaborate internally to help develop and prioritize product road maps 

• Develop reference accounts back to OEMs in collaboration with front line sales 

• Identify existing workflows within CDK’s offering, where affinities exists to fuel growth

• Tap existing customers within segment to expand relationships upstream

• Share Customer concerns related to specific OEMs through OEM/Dealer councils and otherwise

• Collaborate internally to help develop and prioritize product road maps

Truck Specific ISVs

• Maintain and grow integrations with industry specific ISVs 

• Build and sustain strong relationships with potentially beneficial industry partners 

• Gather customer insights, and leverage Industry Expertise to identify new opportunities

CDK Heavy Truck Sales Growth  

• Facilitate “Truckproofing” of Sales Enablement Consultants by Developing understanding of key industry differences and challenges, as well as coaching on hot buttons, and dos and don’ts

• Collaborate with front line & internal sales to capitalize on segment expansion by developing specific segment knowledge. (i.e.: upfitting dealerships challenges in fixed operations differ from that of traditional OEMs)

• Assist with new market opportunity meetings and sales calls

• Generate new sales lead sources

• Manage business relationship and program service delivery tied to the agreed upon statement of work as well as growth to existing program

• Organize and run quarterly business updates, weekly program update meetings, and other ad hoc functional client facing engagements

• Facilitate presentation, communication, and approval of OEM program invoices

• Serve as escalation point as needed to help resolve large range of program related inquiries tied to enrollments, data, reporting, billing, invoicing, product, systems, legal, and contracting

• Helps in the negotiation of project resources, deliverables and cost

• Identifies new OEM business opportunities with existing clients and facilitates executive level engagements to pursue growth paths for CDK

CDK Operations

• Enrollment: interface with client and internal contract teams as needed for buy-sells, conversions, terminations, and related internal change administration

• Service: works with internal teams to develop, implement and maintain processes and program service levels

• Go to Market: serve as program expert to support internal teams with successful pilots, launches, pricing, dealer adoption and communication, implementations, and ongoing support

Program Management

• Product: partner with product & technology teams for new feature development

• SOW: manage new SOW and CR development, internal approvals, and execution

• Contractual obligations: ensure CDK compliance with client technical requirements

Qualifications

• Bachelor’s Degree or equivalent experience

• 5-10 years software project, program,