E-Commerce Processor

VARSITY SPIRIT, A VARSITY BRANDS COMPANY - THE DRIVING FORCE IN SPIRIT ACROSS CHEER, DANCE, BAND AND YEARBOOK

For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team, performing arts and yearbook. Focused on safety, entertainment and traditional school leadership, Varsity Spirit’s 5,000+ employees are dedicated to celebrating school spirit. A leader in apparel innovation, educational camps, clinics, competitions, and yearbook, Varsity Spirit impacts more than a million athletes each year.

OUR COMMITMENT TO SAFETY

At Varsity Spirit, the safety and wellbeing of the young people we serve is of the utmost importance. Since our inception 50 years ago, we have been – and remain – steadfastly committed to doing our part to create a safe and positive environment for our participants’ physical, emotional, and social development, and promoting an environment free from abuse and misconduct. Varsity has a zero tolerance for abuse in its programs, events, and associated business activities. Varsity is committed to reporting all suspicions, allegations, and incidents of abuse in full accordance with local laws and reporting requirements. Learn more at Our Commitment to Safety - Varsity.com.

LOCATION TYPE: Onsite - Monday through Friday

LOCATION DETAILS: Memphis, Tennessee Headquarters - 711 N Front Street

WORK HOURS: 8 am - 5 pm CST

HOW YOU WILL MAKE AN IMPACT:

Varsity Spirit is hiring an E-Commerce Processor to join the team at our Memphis Headquarters. The E-Commerce Processor will report directly to the Sales Technology Manager and play a vital role in ensuring the smooth and accurate processing of online orders, contributing to the overall customer experience at Varsity Spirit. This position will enhance operational efficiency during peak seasons and support the company's growth by maintaining attention to detail, managing high-volume tasks efficiently, and identifying opportunities for process improvements.

WHAT YOU WILL DO

• Process online orders with accuracy and efficiency.
• Follow up on escalated inquiries for online orders as needed.
• Special project involvement.
• Demonstrate a desire for team success by keeping an eye open for process improvement.
• Cross training within our department to assist in peak season.

QUALIFICATIONS

Knowledge/Skills/Abilities:

• Maintain a positive, encouraging attitude at all times.
• Excellent verbal and written communication.
• Proficient keyboarding skill.
• Ability to multitask in a high pace environment.
• Task oriented and self-motivated.

Education/Experience:

• Prior experience demonstrating success in a Customer Service oriented position.
• Minimum associate degree in Business, Public Relations, Marketing, or equivalent
• System applications: OMS (Order Management System), Salesforce.com (CRM), AS400, JDEdwards, Microsoft Office (Excel, Word, etc.)

PHYSICAL REQUIREMENTS:

Prolonged periods of sitting, standing, bending, lifting, kneeling and walking will all occur on a regular basis.

The physical demands that are described as required are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.

JOIN THE BEST TEAM IN SPORT & SPIRIT

At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions – BSN SPORTS and Varsity Spirit – and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT.

OUR VALUES

Service - We lead with heart. We champion community.

Passion - We love what we do. It