ABOUT THE ROLE

As our Driver Technician Trainee 7.5t, you will be supported through our 3-month trainee
programme to become a fully qualified John Lewis Customer Delivery Technician with a C1
driving licence.

Once you're fully trained, you'll have the unique opportunity of bringing our distinctive John
Lewis service right to our customers' door and installing the products they love into their
homes (such as furniture, large electrical appliances, sound systems and TV sets) as part of
a 2-person delivery crew.

Due to the nature of these roles, we require all applicants to be 18 or over by their start date In addition to your contractual pay, any time worked between 18:00 - 22:00 will attract an Evening Premium at a rate of £2.75 per hour, and any time worked between 22:00 - 06:00 will attract a Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Key Responsibilities

As a Driver Trainee Technician, you will be supported through our 90-day Customer Delivery
Driver trainee programme to become a fully qualified John Lewis Customer Delivery
Technician with a C1 driving licence.

• Being an ambassador for the John Lewis brand with great customer service is your number one priority.

• Perform daily checks and assist in loading your vehicle with the daily deliveries while collaborating with the warehouse team.

• Show great respect and courtesy for the customer's home, and handle unexpected situations to find the best possible solution for your customers.

• Installing various products (including wall-mount TVs, integrated appliances, and hard-wired appliance installations). This will be completed efficiently and quickly for our customers, and will demonstrate how they work once installed.

• Keeping up to date with new products and technologies to perform your role at your best.

• Adhere to all legal driving regulations, including the Working Time Directive and EU regulations to maintain a safe working environment.

• It is important to note that the completion of the 90-day programme will be based on the individual’s input into the programme and may vary based on training needs.

• Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Essential skills/experience you'll need

• UK B-Category manual driving licence with no more than 6 points.

• Previous experience in a customer-facing role.

• Have great verbal communication skills both over the phone and in person.

• Good understanding of technology and an interest in installation.

Desirable skills/experience you may have

• Prior experience in installation and customer delivery services.

• Previous role model or team leader experience

Closing Date:

August 18, 2026

Pay:

£29,000.00 - £36,600.00 Annual

Contract Type:

Permanent

Hours of Work:

41 hours per week across 4 days on a 5 week rota. Monday-Saturday 06:00-17:00. Working 3 out of 5 Saturdays.

Job Level:

Partnership Level 10

Where You'll Be Working:

Cranbrook Way Customer Delivery Hub (John Lewis & Partners), 4 Cranbrook Way, Solihull, , B90 4GT

ABOUT THE PARTNERSHIP

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and