Support Partner - Mesa, AZ

Since 1971, A New Leaf has been dedicated to its mission of “Helping Families…Changing Lives,” making a positive impact on the lives of over 24,000 people annually in the Phoenix Metropolitan area. A New Leaf is committed to empowering individuals and enriching communities through transformative services. Guided by our core values—Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness—we strive to create meaningful, lasting impacts in the communities we serve.


Hourly Rate Pay: $20.00
Schedule: Wednesday – Sunday; 3 PM – 11 PM
Location: Mesa, AZ

DUTIES AND RESPONSIBILITIES: Responsibilities will include but are not limited to:
• Attend and actively contribute to the weekly staff and training meetings.
• Consistently utilize Therapeutic responses and interactions with clients and staff. Educate clients about behavior and consequences for continued infractions.
• Badge clients in and out utilizing the current badge system.
• Hold clients accountable for their program participation requirements.
• Consistently perform safety/bed bug protocol check in procedure:
• Complete interior and exterior campus rounds to ensure that the facility is clean and safe.
• Attend all assigned meetings e.g., staff meetings, training courses, etc.
• Provide case managers with individual client needs/requests from clients that are disclosed during off peak hours/your schedule.
• Always refer clients to case managers for all concerns and needs.
• Initiate and maintain a professional rapport with clients during all interactions, not limited to addressing education, redirection, or referral to case manager for consequences.
• Report emergencies e.g., calls clients make to 9-1-1, emergency services, or necessary sheriff/police calls made by staff.
• Provide varied verbal and physical crisis interventions/de-escalation as needed (always utilize therapeutic responses).
• Brief residents on program rules, chores, housekeeping requirements, fire safety instructions, social distancing, universal precautions and assure client adherence.
• Maintain cleanliness and organization of facility e.g., empty trash.
• Monitor and utilize participants to consistently manage facility cleanliness. Model and educate required client performance.
• Provide crisis intervention, de-escalation, support for clients as necessary.
QUALIFICATIONS
Education:
• High School or GED preferred.
Experience:
• 0-1 years of experience working with homeless or economically disadvantaged population
• Demonstrate and provide strong communication skills both verbally and in writing.
• Committed to teamwork and have the ability to establish and maintain effective working relationships.
• Demonstrate a basic understanding of Trauma Informed Care.
• The skills necessary to engage and work with others from diverse ethnic and cultural groups, coupled with always maintaining professionalism.
• Able to maintain proper professional and personal boundaries, while protecting our Resident’s Rights.
Compliance/Requirements:
• Class One Fingerprint Clearance Card
• Valid Driver’s License with reliable transportation
• Current Auto Liability Insurance
• 39 Month Motor Vehicle Record
• Food Handler’s Card
• Must Be At Least 21 Years of Age


We appreciate your interest in our organization. We consider applicants for all positions without regard to race, religion, color, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. A New Leaf is an at-will employer. Any offer of employment with A New Leaf is contingent upon a successful consumer report, which includes verification of employment, education, criminal background search, and driving records. A New Leaf is an Equal Employment Opportunity Employer and participates in the E-Verify program.
BENEFITS PACKAGE:
All of our employees enjoy the following benefits: direct deposit, competitive pay, accrued sick time, Employee Assistance Program (EAP), an annual team member appreciation event, and an informal yet professional team environment. For full-time employees, we also provide the following as part of the total compensation plan: Dental/Vision Coverage, Accrued Sick and Vacation Time, Paid Holidays, Life Insurance, AD&D, Short-Term Disability, 401(K), Tuition Reimbursement, and a Wellness Program. This program has received a Silver Level of excellence in worksite wellness and includes Annual Biometrics, Gym Reimbursements, Wellness Initiatives, Workers Compensation improvements, and much more.