Generator Field Service Technician

Are you a hands-on problem solver who loves to travel and provide exceptional customer service? IPS is seeking a dynamic Field Service Technician to join our team. In this role, no day will be the same. You'll troubleshoot, repair, and maintain equipment while delivering top-notch service to our customers. You’ll be able to work alongside some of the best technicians in the industry utilizing the latest technology tools and equipment. If you're passionate about your work, have a strong work ethic, and enjoy working independently, IPS is the place for you. Apply now and start your adventure with us!

Responsibilities and Expectations: 

This position will do preventative maintenance service, troubleshooting, repairs, and emergency service on stand-by generators.  This includes the ability to replace batteries, chargers, belts, hoses, filters, tune up engines (gasoline and diesel), and assist with radiator replacement.   

• Perform repairs and services on all makes and models of generator sets
• Inspections, repairs, services, and start-up load bank test requirements on equipment
• Troubleshooting equipment and servicing generator components, including alternators, wiring harnesses, safety devices, shutdown switches, and battery systems
• Apply proper engine technical skills in inspection, disassembly, failure analysis, assembly, diagnosis, and engine operating performance tests
• Identify the problem and cause of failure through logical troubleshooting steps, determine corrective action through inspection of failed parts
• Repair and troubleshooting engines such as Kohler, Cummins, Detroit Diesel, John Deere, MTU, and Volvo
• Communicate all information to customers in an accurate, factual manner
• Deliver exceptional customer service to internal and external customers
• Ensure the work scope has been performed and the unit is operational
• Write clear and concise service reports
• Must have the ability to operate in a constant state of alertness and in a safe manner
• Must be able to travel, in a company service vehicle, throughout the local counties
• Must be able to be on-call for emergency services
• Responsible for vehicle safety maintenance
• Maintain assigned vehicle inventory and able to travel throughout the local counties  

Qualifications and Competencies: 

• High school diploma or general education degree (GED) and minimum 3 years’ experience in the repair and maintenance of generator systems, from 8kW to 2800 kW preferred, or equivalent combination of education and experience
• Graduation from a Technical school is desired, including generators, diesel, power gen, electric power, relay or substation technology, etc.
• Must have the ability to perform high-quality work in a timely and efficient manner
• Good communication skills, an enthusiastic attitude, and great customer service skills are a must
• Must have a satisfactory driving record with the ability to obtain a DOT medical certification.
• Must be able to respond to emergency service calls as needed
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence
• Mechanical aptitude required

Physical Requirements:     

• Ability to lift, push, pull, and carry items up to 75 lbs. in weight  
• Must be able to pass a fit-for-duty physical exam
• Ability to stand, stoop, kneel, and bend for prolonged periods of time  
• Ability to perform manual labor for up to 12 or more hours per day  
• Acute hearing and a strong field of vision  
• Ability to work in demanding physical and inclement weather conditions

You’ll thrive at IPS if you…

• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on y