Medical Interpreter II, Spanish

SHIFT:

Day (United States of America)

Seeking Breakthrough Makers

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview
The Medical Interpreter II supports provision of family-centered care by mediating communication between clinicians or staff and patient families who prefer a Language Other than English (LOE). The Medical Interpreter II interprets during clinical and non-clinical interactions to support to families and staff in accurate and complete exchange of information throughout the entire treatment or research cycle.

Schedule: M-F between 8am/9am until 4:30pm/5:30pm

What you will do

Responsibilities of the Medical Interpreter II include all duties and encounter types assigned to Medical Interpreter I, in addition to working at visits with increased complexity, such as specialty and subspecialty or multidisciplinary visits. Medical Interpreter II may also be assigned to work with research study encounters. The Medical Interpreter II:

• Identifies, assesses and responds to interpreting needs of patients and families as directed by the Manager. Presents assessment of needs as gathered from the family to assist other professionals in the overall communication and planning. Reports to manager regarding any concerns regarding unmet communication needs or patient safety.
• Relevant encounters include the entire arc of treatment or study participation, from seeking an initial referral, appointment scheduling, and coordination of ongoing care or study visits through eventual discharge or study completion.
• Completes and submits all required periodic reports for division data collection accurately and on time.
• Complies with all hospital policies and procedures, with special attention to confidentiality and security of patient information.
• Adheres to professional standards and codes of ethics as published and endorsed by national professional interpreter associations including National Council of Interpreting in Health Care (NCIHC) or the NAD-RID Code of Professional Conduct.
• Works closely with members of support services teams (such as social work, child life, chaplaincy, etc.) to integrate families with a preferred language other than English (PLOE) into existing services across the enterprise.
• Promotes a culture of hospitality and service both internally with CHOP departments and externally to existing and potential families.
• Uses “Language of Caring” in interactions to promote family-centered care.
• As directed by the Manager, collaborates with professional colleagues at CHOP in the development of language services initiatives, policies, and practices that improve direct services and contribute to a genuine family-centered patient experience.

Licenses and Certifications

• Certified Healthcare Interpreter (CHI) - CCHI - within 12 months - Required or
• Certified Medical Interpreter (CMI) - NBCMI - within 12 months - Required or
• Certified Interpreter - National Accreditation Authority for Translations and Interpreters (NAATI) - within 12 months - Required

Education

• High School Diploma / GED Required
• Bachelor's Degree Preferred

Experience

• At least two (2) years interpreting experience in healthcare. Required
• At least two (2) years of international life experience, especially serving international clientele in a work environment. Preferred

Knowledge, Skills and Abilities

STRONG LINGUISTIC SKILLS

• interprets with highest degree of accuracy and completeness
• understands variety of regional accents and linguistic styles and registers
• self-corrects, understands own linguistic limitations, seeks clarification and accepts correction
• strong writing skills and understanding of document translation process

STRONG INTERPRETING SKILLS

• appropriately explains role of the interpreter to patients and providers