Senior Research Analyst

Brandwatch is the world’s premier social suite, empowering over 7,500 of the world’s most admired companies to understand and engage with customers at the speed of social. 
Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized, best-in-class products and services that support intelligently connected workflows. With Brandwatch, brands and agencies can adapt and thrive in today’s fast moving digital world by making smarter decisions and executing data-driven social strategies at every customer touchpoint.
Operating and serving clients the world over, Brandwatch has 15 offices across the globe and more than 1,000 employees worldwide. Brandwatch is a Cision Company.
As a member of the Strategy & Insights team, you will execute bespoke research projects designed to help our clients understand their brands, consumers and industries. You will also help them act on this understanding.
We are a big team of over 40 people with diverse backgrounds and varied experience. This means you'll get to learn from highly creative, supportive and curious individuals with a hunger for understanding people.

As a Senior Research Analyst you will:

• Independently and collaboratively execute research, from set up (data collection) through to creating engaging and actionable narratives from insights.
• Build a research/storytelling plan that maps to the brief, i.e. project objectives and timelines.
• Lead client meetings about data and insights, including results delivery presentations.
• Gather client requirements to scope small projects, with the possibility of contributing to and working towards scoping more complex ones.
• Provide research-driven recommendations that map to clients' business goals.
• Facilitate workshops to help clients use Brandwatch tools to derive insights.
• Deliver technical training sessions for the team such as best practices on data cleaning or how to best leverage resources available.
• Gain an understanding of the full range of Brandwatch products and learn when and how to confidently use them. 
• Stay up to date with changes in the Brandwatch tools, competitors and research industry.

Role requirements:

• 4+ years of consumer research experience or data/statistical analysis, preferably with exposure to  social media research. 
• Business-, marketing- and social media-savvy
• Expert in creating data visualisations, data storytelling, and creating a compelling story flow of report deliverables. 
• Confidence in business writing, client communication and presentation skills.
• Experience working directly with clients is a plus.
• Ability to think like a client and make recommendations based on business objectives. 
• Technical aptitude for learning new software and conducting both quantitative and qualitative analyses.
• A strong sense of personal accountability and solid project management skills. 
• Competency in Excel, Word and PowerPoint. 
• Familiarity with social research, Boolean searches, unstructured data, Brandwatch or similar software is a strong advantage.
• Full training in Brandwatch software will be provided.
• Interest in or experience with AI is a plus.
• Ability to work PST required.

Our Values:
We Act with Care - We invest in our teams, treat each other with respect, and understand that people are the center of our work. We care about our purpose and invest heavily in services to better support our customers.
We Take Pride - We take pride in the quality of our products and services, our company, and each other. 
We Spark Change - We are agents of change and we are pioneers in our industry. We reward creativity and value the lessons that come not only from success, but failure as well. 
If you’ve found our job opportunity interesting but you don’t meet all of the requirements, it’s still worth applying. We’d love to hear from you!
Brandwatch is a globally distributed organization. However, we can’t provide any legal sponsorship to attain a work visa or permit in your country of residence, nor in any of the countries where we operate. We strongly advise you to seek legal counsel to ensure your residential status is fully legal before you apply. Any offer of employment we make you will be conditional upon you having the right to work in your hiring location and Brandwatch will verify this as part of the onboarding process.
To all recruitment agencies: Brandwatch does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.