Technical Support Specialist

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Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul. 

Ready to build a career? It’s time to look at Taylor. 

Your Opportunity: Walters Media, Taylor Corporation's yearbook division, is seeking a highly motivated Technical Support Specialist to join their team in North Mankato, MN! In this role, you will be responsible for providing superior customer service and software support to internal and external users of our proprietary software. This position requires exceptional communication skills, advanced problem-solving skills, and the ability to support end-users with varying levels of technical knowledge.

Work Authorization: 
To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship. 

Your Schedule:

• 1st shift; Full-time, 40 hours/week; Monday - Friday, 8:00am - 4:30pm

Your Responsibilities:

• Provide timely and accurate information to customers by phone and email

• Provide basic technical support to clients via email, phone, or other methods

• Demonstrate flexibility in working with the personal and stylistic differences of internal and external customers

• Perform tier 1 and tier 2 troubleshooting steps before escalating issues

• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience

• Verify new features within our test environment meet the defined requirements

• Cross train in customer service duties

• Review books for quality concerns

• Aid in collating and shipping kit materials

• Assist other departments as needed

You Must Have:

• High school diploma or GED

• Attention to detail and accuracy

• Ability to work independently

• Effective time management skills and the ability to prioritize multiple competing tasks

• Ability to communicate effectively through written and oral communication in a courteous, professional and timely manner

• Ability to offer solutions based on knowledge of computers and the application

• Ability to document and communicate technical issues and solutions

• Ability to solve problems and think laterally (solving problems through an indirect and creative approach)

We Would Also Prefer:

• 1+ years of experience in the field or in a related area

• Secondary education, preferably in the IT field

The anticipated hourly range for this position is $17.00 - 18.00. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and ben