Assistant Retirement Benefits Examiner, Part-time

Job Description

NYCERS is recruiting for two (2) Part-time Contact Center Agent’s in our Contact Center Unit within the Client Services Division to provide a great customer experience to their clients who serve the City of New York. The ideal candidates should possess effective communication skills to effectively engage with customers contacting New York City Employees’ Retirement System seeking guidance and information related to retirement benefits. Their duties include the following:
- Handling inbound/outbound calls to and from clients.
- Answering as needed in-person inquiries from clients.
- Listening to client’s needs and/or any concerns they may have and providing helpful solutions to their problems.

ASSISTANT RETIREMENT BENEFITS - 40491

Qualifications

1. An associate degree or completion of 60 credits from an accredited college, including or supplemented by 9 credits in mathematics, statistics, accounting, and/or actuarial science; or

2. A four-year high school diploma or its educational equivalent and two years of satisfactory full-time experience performing mathematical, statistical, actuarial or accounting computations in one or more of the following: a) a retirement or employee benefits plan; b) customer service in a financial
institution; and/or c) in a position requiring the application of laws, rules and regulations and the use of statistical, actuarial or similar tables; or

3. A satisfactory combination of education and/or experience equivalent to “1" or “2" above. College education may be substituted for experience in “2" above on the basis that 30 semester credits from an accredited college may be substituted for each year of required experience. However, all candidates must posses a four-year high school diploma or its educational equivalent and either 9 semester credits
in mathematics, statistics, accounting and/or actuarial science from an accredited college or one year of experience as described in “2" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.