Commercial Lines Associate Account Manager

Job Type Full-time Description

North Risk Partners is a fast-growing firm dedicated to serving the insurance and risk management needs of businesses and individuals. Our team consists of over 450 employees working across Minnesota, Iowa, South Dakota, North Dakota, and Nebraska. North Risk Partner's #oneTEAM is values-driven with #oneMISSION we live out daily - to provide extraordinary service to our clients, to each other, and to our communities. Our team is committed to delivering exceptional service and building long lasting relationships with our clients.

This position is responsible for managing the relationships and day-to-day service requests associated with commercial accounts in support of the producing risk advisor. Associate account managers work under the supervision of the account management team servicing accounts and will progressively increase his/her responsibilities to become an account manager who works independently on client accounts. 

PRIMARY RESPONSIBILITIES:

• Develop and maintain strong relationships with clients through advising and responding to all correspondence in a quick and accurate manner
  •  Includes answering questions regarding all lines of coverage, and assisting with plan and/or carrier changes, claims, requotes, and billing 
• Collaborate with Risk Advisors to determine and meet client goals. 
• Work under the supervision of the account management team to: 
  • Analyze markets for competitive pricing and develop insurance solutions for current clients
  • Analyze quotes from carriers for accuracy
  • Evaluate and prepare renewal comparisons and policy proposals, as needed
  • Communicate and educate clients on policies as needed
  • Evaluate and process client requests to ensure appropriate coverage is met
  • Resolve inquiries on service problems, billing and claims to ensure client satisfaction, and
  • Receive and process new business, renewals and cancellations
• Promote value-added services available through North Risk Partners (i.e., professional consulting, webinars/seminars, communications, tools, and more)
• Attend and actively participate in agency service training meetings
• Develop and maintain positive relationships with partner insurance carriers
• Enter activity and other relevant information into the company’s software system(s) in accordance with company procedures
• Follow all federal and state regulations, and best practices for avoiding errors and omissions
• Continue professional development; pursue and maintain professional designations if applicable
• Travel as necessary for client meetings

Requirements

JOB SPECIFICATIONS:

Education, Experience, and Certifications

• High school degree or equivalent is required
• Bachelor’s degree preferred, but not required
• Minimum of 2 years work experience in the insurance industry
• Active property and casualty insurance license

BEHAVIOR EXPECTATIONS:

• A role model for North Risk Partners’ core values, mission, and desired culture
• Demonstrate enthusiasm and a positive attitude
• A self-starter who takes initiative to identify problems and lead by example
• Effective oral and written communication skills to effectively represent North Risk Partners as an employer of choice
• Ability to build strong, constructive relationships with a diverse range of clients, and organizational partners to discover common goals for a positive experience
• Strong attention to detail with excellent organizational skills
• Professionally and positively represent North Risk Partners to all coworkers, clients, and external stakeholders
• A team player who collaborates and works well with his/her coworkers
• A professional who demonstrates the ability to carry on a conversation with clients, Risk Advisors, and other coworkers within North Risk Partners