Legal Administrative Specialist (Contact Representative)

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:09/03/2026. TIME-IN-GRADE REQUIREMENT: As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement. For a GS-10 position you must have served 52 weeks at the GS-09 level. If you are a current VBA employee requesting reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-10 or higher and the promotion potential of your current position must be at least GS-10 The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. MINIMUM QUALIFICATION REQUIREMENTS: You may qualify based on your experience and/or education as described below: GS-10 Grade Level: Specialized Experience: You must have one year of specialized experience equivalent to the GS-05 level or higher. Specialized experience is defined as Specialized experience is defined as: (1) knowledge of Federal laws, regulations and procedures pertaining to compensation, pension and other VA benefits in order to accurately advise Veterans and/or their dependents of entitlements and eligibility; (2) ability to effectively listen and communicate verbally with people in person and via telephone in order to conduct interviews, explain benefits, present claims appeals, and foster an overall positive relationship between the public and VA; (3) ability to communicate in writing; and (4) ability to work independently in order to plan and organize work activities. OR Education Substitution: A Ph.D. or equivalent doctoral degree from an accredited college or university, or 3 full years of progressively higher level graduate education leading to such a degree, or LL.M., if related may be substituted for experience at the GS-10 level. This graduate education must demonstrate the knowledge, skills, and abilities required to perform he duties of the position. Note: A transcript must be submitted with the application if all or part of the qualifications is based on education. Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work is mostly sedentary. The incumbent will be required to talk for long periods of time which occasionally puts a strain on the throat/vocal cords. There are no other special physical demands required to perform the work. There may be some walking, standing, and carrying of light items such as papers, books, and files from one location to another. Extensive use of a computer and a telephone is required and may often involve high levels of stress and pressures. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.