HUMAN RESOURCE MANAGER (HYBRID-INDIANAPOLIS, IN)

 

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If serving others is in your blood and you thrive on the idea of helping someone heal, TouchPoint is the place for you!

We asked some of our associates why they love working for Touchpoint. Click here to see what they said!

We’re TouchPoint Support Services and our mission is to serve up hospitality, for patients, their families and visitors at Ascension Health hospitals throughout the U.S. But our work isn’t just about cooking, serving, cleaning and transporting patients. We set the stage for healing with sparkling facilities, great food and service.

This is the kind of work that takes a big heart for service and for supporting Ascension’s mission to improve the health of the poor and vulnerable. We’re serious about the role we play in healing – and just as passionate about having fun, supporting each other and serving our communities.

Maybe you have a passion for people and an obsession with service. Or maybe you’re looking for a launchpad for a career managing people. Are you generous and hard working? When you spot a need, are you ready to jump?

Job Summary:

The HR Manager is responsible for implementing critical HR best practices while ensuring collaboration and communication with the Operations Management team. This role focuses on maintaining and enhancing the organization’s human resources by planning, implementing, and evaluating employee relations strategies, as well as HR policies, programs, and practices.

 

Reporting to the HR Business Partner, the HR Manager must be a proactive, hands-on leader with a demonstrated passion for creating value through direct business impact. The ideal candidate will possess excellent verbal communication skills, adaptability, and strong networking, reasoning, and time-management abilities. A team player with proven leadership capabilities, the HR Manager will be a strategic partner who drives value-added HR initiatives.

Responsibilities:

• Maintain the organizational structure by auditing and shifting personnel as appropriate.
• Support unit leadership in ensuring compliance with employment documentation, including personnel files, I-9s, W-4s, background checks, drug screenings, and medical screenings.
• Partner with management on employee engagement, recognition, counseling, development plans, performance reviews, and stay interviews.
• Deliver orientation, training, and compliance programs as needed.
• Communicate benefits initiatives and conduct educational sessions on benefit programs.
• Ensure legal compliance by monitoring and implementing applicable federal and state HR regulations; conduct investigations and maintain appropriate records.
• Foster a positive employee relations environment through consistent and equitable application of HR policies and procedures, with an emphasis on resolving interpersonal issues and promoting ethical best practices.
• Support new business activations.
• Support employee recognition programs, climate surveys, action plans, and engagement initiatives.
• Identify and implement strategies to enhance employee and customer relations in support of organizational growth.
• Provide guidance and solutions to managers to build employee’s capabilities aligned with strategic, tactical, and operational goals (e.g., succession planning).
• Promote a best-in-class, continuous learning culture by developing current managers into future leaders, while enhancing engagement and retention.
• Travel 30%–40% to support regional markets.

Qualifications:

• Bachelor’s degree preferred, or equivalent combination of education and experience.
• 3+ years of HR, talent management, or recruitment experience, preferably in the heal