Ale Haus - Food Server

Summary

SUMMARY DESCRIPTION:

The Food Server is responsible for creating the overall guest experience, taking food/beverage orders, providing wine/beverage service, performing table maintenance, completing side work, maintaining health code standards, and providing excellent customer service for our guests as defined by outlet standards. Starting wage is $7/hour.  

 

ESSENTIAL JOB FUNCTIONS/DUTIES: 

Essential duties and tasks that must be performed with or without reasonable accommodation.

 

• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC.
• Provides prompt, efficient, and friendly quality service to all guests of the restaurant.
• Greet all guests immediately they come in and when going.
• Cleans and organizes the restaurant daily including deep cleaning of certain areas as assigned.
• Polishes China, silverware, glassware daily.
• Lightly dusts and maintains the restaurant.
• Maintains guest tables throughout the dining period by cleaning, replacing China, glass and silverware as required.
• Must comply with all department and company rules, regulations, policies, procedures, internal controls and government rules and regulations.
• Maintains current and accurate knowledge of all menu items.
• Serves all beverages (both alcoholic and non-alcoholic) in food outlets.
• Always provides outstanding customer and employee service.
• Busses tables in the station and completes all side work.
• Assists restaurant hostwhen required.
• Assists food runners and servers to run food to the tables in a timely manner.
• Records all preferences of guests in the reservation system by taking detailed notes so that we can exceed their expectations every time they dine.
• Knows about our frequent guests and their preferences.
• Attends periodic meetings and training sessions.
• Provides outstanding customer and employee service at all times.
• Always present oneself with a neat and clean appearance.
• Thanks, the guests and invites them to return.
• Performs other duties as assigned.

JOB SPECIFICATIONS:

Education, experience, skills required, equipment used.

• Must be 19 years or older.
• High school Diploma or education equivalent required.
• Three (3) years’ server and customer service experience preferred.
• Ability to interact with mobile devices and touch screen technology.
• Previous experience using Smart Phones and/or Tablets applications strongly preferred.
• Demonstrates commitment to guest service excellence and ethical conduct

 

BENEFITS     • Federal Employees Medical Coverage     • Full Insurance Coverage offerings     • 401K with Immediate Vesting & Company Match     • Quarterly Incentive Program     • Vacation, Holiday & Sick Days

CORE COMPETENCIES:

• Collaboration Skills
• Guest Focus
• Communication Proficiency
• Flexibility
• Problem Solving
• Ethical Conduct
• Stress Management/Composure
• Cash Handling

TRAVEL REQUIREMENTS: Travel is not required for this position. 

 

WORK HOURS: Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property. 

 

CERTIFICATION REQUIREMENTS:Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? Yes

Gaming License Required? Ability to secure and maintain NE Gaming License.

Other Certifications? Food Handler, ServSafe Certification, TIPS Alcohol Certification

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

 

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws

 

PHYSICAL REQUIREMENTS ASSESSMENTRating Scale0 – Not Applicable to This Position1 – Normal: Conditions Similar to Everyday Life2 – Above Average: Beyond Normal Levels3 – Extreme: Extraordinary LevelsCritical Job Elements: For the questions that follow, use the rating scale above to describe the job.

WORK ENVIRONMENT:2 Accessibility of all worksites required for the position1 Exposure to weather and temperature extreme