Jacksonville Depot Customer Support Engineer (P1) - Onsite

Date Posted:

2025-01-30

Country:

United States of America

Location:

PW732: FRCSE JAX Wasp St , Jacksonville, FL, 32212 USA

Position Role Type:

Onsite

ME2427-0

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. 

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

What You Will Do

This position is in Military Engines Customer Support Engineering for the F135 Engine that supports the F35 aircraft.  This position is within Pratt & Whitney’s military engine sustainment organization and located in Jacksonville, Florida.

This is a Customer Support Engineering position and will act as a primary interface with the depot production operations organization for the maintenance, overhaul, repair, and remanufacture of F135 engines.

Internal interfaces hardware Customer Support Engineers, Depot Network Customer Support Engineers, Component Integrated Product Teams, Logistics Program Management, Program Office, OpX, Quality, Support Equipment, and Fleet Management organizations.

A wide variety of daily tasks are to be supported within the following categories:

• Operate within cross functional work teams in an environment that supports operations, government customers, and program management.

• Provide CSE support for operations, process, and quality organizational support while providing daily updates for CSE related actions.

• Provide support for actions related to manufacturing blueprint review & interpretation for jet engine hardware, problem solving events related to technical data and hardware disposition, and authoring of technical data for jet engine hardware & support equipment.

• Support lean manufacturing initiatives that support continuous process improvement, as well as product team technical presentations and cross organization communication, and procedural authoring and updates to improve efficiency.

• Support development for proficiency and expertise in Customer Support Engineering (CSE) processes, process authoring, technical dispositions, and SAP EQN System dispositions.

• Support multiple depot site locations operations in a fast paced, dynamic, and results-based production environment with strong interpersonal, teamwork, communication, organizational, time management skills and the ability to work well with multi-disciplinary groups.

Travel - 10%

Qualifications You Must Have:

• Bachelor’s degree in Engineering/Technical discipline, or bachelor’s degree in related aviation/jet engine field, or an advanced degree in a related field.

• US Citizenship required due to Federal Contracts, as well as ability to obtain a Secret Clearance.

Qualifications We Prefer:

• GPA of 3.0 or higher

• Technical familiarity with engineering blueprints and the ability to read engineering drawings, or previous experience with military jet engine logistics, repairs, maintenance, or A&P Mechanic certification is preferred.

• Proficiency in MS Office resources and SAP familiarity and ability to enter and interrogate data is preferred.

• A working-knowledge of value stream mapping, standard operating procedures, and root-cause analysis, mistake-proofing is desired, as well as strong interpersonal, teamwork, communication, organizational, time management skills and the ability to work well with multi-disciplinary groups is required

Learn More & Apply Now!

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting