Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Exempt

Hiring Range:

$78,873.60 - $141,980.80

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

8am to 4pm

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

24050 - 0602 Emergency Mental Health

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

The Outpatient Behavioral Health Program Manager oversees provider staff and activities for the delivery of outpatient behavioral health services. This position will manage and oversee the workflow of the business and clinical management of their service working closely with the Medical Director, Director of Outpatient Behavioral Health, and the Vice President of Behavioral Health. This position will play a key role in program development, operational improvement, budgets and more. The Program Manager will provide supervision of all clinical caregivers. They will provide direct clinical services to patients.

Major Responsibilities: 
1.    Supervises the clinical activities of a multidisciplinary outpatient staff. The Program Manager will oversee screening all requests for treatment associated with UMass Memorial – Harrington Outpatient BH department.
2.    The Program Manager of Outpatient BH services will help to develop and operationalize appropriate standards of care in collaboration with the Medical Director and Director of Outpatient Behavioral Health. 
3.    Develop and monitor individual caregivers’ clinical performance objectives for direct caregiver reports. 
4.    Complete hiring process for prospective direct report candidates. They will monitor caregiver retention, morale, evaluations, and disciplinary actions which requires collaboration with the UMass Memorial Health HR Center of Excellence. 
5.    Provide coverage of direct patient care and program needs due to staffing absences (staff vacation, illness, or staffing shortage). 
6.    Responsible for the oversight of caseload management for the Outpatient BH Department including identifying needs with the community to develop and enhance programs, treatment modalities and the implementation of business plans.
7.    Develops and monitors reports and data to ensure documentation and billing completion, treatment plan completion and case closure commencement in a timely manner.
8.    Work with the Central Intake Department to ensure efficient scheduling of patient referrals.
9.    Ensures that documentation requirements of the Service, Department, institution, and relevant regulatory bodies are met along with upholding regulatory and payor specific requirements (BSAS, Medicare, Medicaid, TJC, DPH, etc).
10.    Responsible for department budget and overall productivity reports to ensure financial goals are met.
11.    Oversight of programs within the Outpatient Behavioral Health department including clinical and administrative supervision to direct reports.
12.    Managers of the Outpatient Behavioral Health department are required to carry a reduced patient care caseload.

Standard Management Level Responsibilities:  
 1. Complies with established division and program policies, procedures, and objectives. 
2. Attends a variety of meetings, conference, and trainings as required and/or directed. 
3. Demonstrates use of quality improvement in daily operations. 
4. Complies with all health and safety regulations and requirements. 
5. Encourages and supports diverse views and approaches, demonstrates Standards of Respect, an