Jobs and Careers

Customer Service Representative - Hybrid Position

Elk Grove, United Statesfull_timeVerifiedPosted 30 May 2025

💰 $46,000/yr($38,000/yr – $46,000/yr)

About the role

About Orsini Specialty PharmacyProviding patients with comprehensive and compassionate care since 1987, Orsini Specialty Pharmacy is a leader in rare diseases and gene therapies. Orsini partners with biopharma innovators, healthcare providers, and payors to support patients and their families in accessing revolutionary treatments for rare diseases. Through integrated pharmacy distribution, patient services, clinical management and convenient home infusion services, Orsini delivers customized solutions that simplify how patients connect to advanced therapies. Orsini’s high-touch care model centers on experienced and trained therapy care teams that provide personalized patient care to ensure that No Patient is Left Behind™. Orsini Specialty Pharmacy holds accreditations with the Accreditation Commission for Health Care (ACHC), The Joint Commission, URAC and NABP. Orsini has earned URAC’s Rare Disease Pharmacy Center of Excellence Designation and ACHC's Distinction in Rare Diseases and Orphan Drugs. Our MissionOrsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind™. LIVE IT ValuesAt the heart of our company culture, the Orsini LIVE IT core values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work. Leading Quality, Integrity, Valued Partner, Empathy, Innovation, Team-FirstPay Range: $19-$23/hr. Position Summary
Receives inbound calls from patients and/or caregivers to schedule a delivery and determine supply needs; fill patient orders; accurately dispenses products in the computer system to generate a delivery ticket and/or prescription labels; assists the pharmacist with the preparation and dispensing of medications and supplies using appropriate techniques and following Orsini policies and procedures.

Required Knowledge, Skills & Training

High School diploma or equivalent
Previous Specialty Pharmacy experience – preferred
At least 1 year experience in pharmacy or customer service environment, 3+ years preferred

Essential Job Duties

Establish and continually build rapport with patient base
Monitor compliance/persistence of medications
Evaluate adverse reactions of patients
Experience in providing customer service to internal and external customers
Process and verify patient benefits and pay options as needed
Refer patients to clinical pharmacist or nurse as needed
Update tracking logs with order status and shipping information
Responsible for all data entry into multiple workflow systems for end-to-end order process
Ensure timely processing of all patient orders per committed time frames
Intermediate Knowledge of Microsoft Excel Required
Ability to work well in a team environment and provide support to other team members
Detail oriented, ability to prioritize workload, multitask, and work well in a fast-paced environment