Senior Investigations Analyst, LATAM, Mexico (Multiple Positions)

Responsibilities

About ByteDance
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.


Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.
Join us.

About the Team
Our team plays a crucial role in ensuring the company’s success. We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems - you’ll be part of a team that’s developing new solutions to new challenges. It’s working fast, at scale, and we’re making a difference. We are looking for talents to join us on this exciting journey!


Responsibilities
- Search for and identify undetected platform abuse and guidelines violations within Mexico and Spanish-speaking LATAM community by leveraging internal data, open-source intelligence, and third party private intelligence.
- Identify abuse trends and patterns in LATAM, Mexico to improve key performance indicators and metrics including assessment of suspicious activity.
- Identify gaps, problems, needs and devise robust solutions with relative independence, and use learnings and data to influence other Trust & Safety teams to make necessary product and policy improvements to improve the overall ecosystem.
- Provide operations support analysis of platform threats across LATAM, Mexico and different issue verticals.
- Be responsible for metric changes and escalations across multiple channels with high quality, accuracy, and speed, monitoring alerts, and performing deep dives and investigations.
- Leverage internal data to proactively search for and collect risk information and analyze potential business risks based on historical data, local laws and regulations, and negative feedback from customers/users.
- Conduct investigation and deep dive in an effort to discover policy, detection, and mechanism gaps through case analysis and root cause analysis.
- Review alerts and data to determine whether further investigation and/or escalation is required.
- Work cross-functionally with product managers, program managers, operations, policy, and communications teams to find gaps in current threat response processes such as detection and mitigation.

Qualifications

Qualifications
Must have a Bachelor’s degree in Public Policy, Public Administration, Political Science, International Relations, Law, Operations Research, Business Analytics, or a related field, and 3 years of related work experience.

Of the required experience, must have 3 years of experience in each of the following:
- Analyzing socio, political, and cultural landscape in Latin America, including safety-related challenges, political dynamics, regulatory trends, and current events;
- Conducting market research through primary and secondary sources including reports, surveys, and expert interviews to generate business insights and plan future strategy;
- Performing competitive analysis to benchmark competitor risk prevention and assessment;
- Analyzing quantitative financial and operational data using Excel to generate business insights and inform future strategy;
- Managing projects involving cross-functional stakeholders to formulate workplan, drive alignment, coordinate collaboration, and deliver strategic business outcome; and
- Creating, maintaining, and delivering reports using Excel, and developing, validating, and maintaining metrics to manage and evaluate business performance.

Foreign Language Requirement: Must be fluent in both written and spoken Spanish.

Type: Full time, 40 hours/week
Location: San Francisco, CA
Salary Range: $106667 - $198444 per year

To Apply, click the apply button below. Contact lpresumes@bytedance.com if you have difficulty submitting resume through the website.

ByteDance Inc. is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Bytedance, our mission is to inspire creativity and bring joy. To achieve that goa