Automotive Service Advisor - Toyota

Description

Job Type : Full Time 

Puyallup, WA 

Reports to: Service Manager 

Salary: $60,000 - $110,000/annually

Additional Compensation 

• 4.75% - 5.5% commission of RO parts and labor sales. 
• 4.75% of RO parts and labor sales (less discounts and sublet) for CSI below zone. 
• 5.25% of RO parts and labor sales (less discounts and sublet) for CSI above zone. 
• 5.5% of RO parts and labor sales (less discounts and sublet) for CSI in 10% of zone. 
• Additional bonuses and spiffs as dictated by management. 

What We Offer

If you are looking for a long-term opportunity to be part of a team environment, this is it. We offer our advisors a strong customer base, a great team of journey level technicians, extensive initial and on-going training support, a great compensation package, and a team committed to world class service. 

The Ideal Candidate

The ideal candidate will be able to determine needed services and/or repair work by thoroughly working with the customer about the vehicle's performance. You will be an excellent listener, have exceptional customer service abilities, possess an energetic spirit, and have a professional appearance. This is a wonderful opportunity for a step up from an Express Advisor or Independent Shop Advisor to get started in a rewarding dealership career, also an opportunity to move up to a Service Drive Manager role eventually, if desired. If selected for the position, you must be comfortable with technology, multitasking and have a willingness to learn and implement proven processes. If this sounds like an opportunity for you, we would like to hear from you!  

Essential Duties and Responsibilities 

• Schedules service appointments.  
• Obtains customer and vehicle data prior to arrival when possible. 
• Writes up customers vehicle problems accurately and clearly on repair orders. 
• Inspects vehicle and recommends additional needed service. 
• Provides a complete and accurate cost estimate using the Service Price Guide for labor and parts.  
• Keep the customer up to date with the status of their vehicle and technician recommendations. 
• Explains completed work and all charges to customers. 
• Maintains high customer satisfaction standards. 
• Handles telephone inquiries regarding appointments and work in process. 
• Inspects all vehicles for bodywork, informs customer if work is needed and provides an estimate for bodywork. 
• checks on special order parts and contacts customer when parts are available. 
• Submits all needed documents to the extended warranty companies for payment. 
• Other job duties as required. 

Larson Automotive Benefits:

Larson Automotive Group offers a comprehensive group medical insurance plan to all hired full-time applicants that start the first of the month following the completion of continuous 60 of employment. We offer 4 plans to help employees access the best plan that fits their budget and needs. One plan is zero cost to the employee. We also have a company paid Life ($10,000) and AD&D plan ($40,000.00) that is for all benefit eligible employees. Employee must maintain no less than 32 hours per week to be considered ‘full-time’ for benefits. 

In addition to medical insurance, Larson Automotive Group also offers vision, dental and various other ancillary coverages such as additional Life, AD&D, LTD, STD, Accident, Hospital, and Pet insurance to name a few.

Larson Automotive Group also provides an Employee Assistance Program. This is a specialized referral program available to employees to assist in various personal situations. This includes counseling for substance abuse, financial difficulties, mental illness, family issues and more. These are all provided to the employee free of charge and confidential with a third party.

Larson Automotive Group also helps plan for your future with our retirement plan available to all employees over the age of 21. 

The 401k plan starts after the completion of 2 months of employment, the employee will be automatically enrolled into the program starting at a 3% deduction and this will increase 1% per year for the first 3 years. The company does match 50% of the first 4% contributed by the employee.  Employees on a budget or who want to know exactly what will be coming out of their check can also opt to have a flat dollar amount withheld from their check. We also offer a ROTH plan option as well. Employees can opt out of the plans at any time.

We offer a KOFE (knowledge of Financial Education) plan free of charge to the employee to help provide the employees with the tools needed for financial wellness.