Jobs and Careers

Customer Success Manager / Account Manager (f/m/d)

UKRemotefull_timeVerifiedPosted 16 Dec 2024

About the role

Howdy future Horizoneer,

We are Horizon. Our behavioural research SaaS enables product, innovation, and consumer insights teams to validate product decisions by uncovering consumer purchase intent for any product decision or new product development. Do you want to know what we do before you dive deeper? Check out one of our case studies: https://pitch.com/v/bosch_smartgrow_price-test-7j2wjs

Your mission: Establish Horizon for market success prediction in global blueprint organisations by integrating our solution as the indispensable data point for all strategic product decisions.

Your opportunity: You are the first person on the ground as Account Manager #1 at Horizon, tag-teaming with our Co-Founder & CEO and working with global client companies such as BSH, Merz, Hansgrohe and more. With this position comes the opportunity to lead and build up our account management department and create a team around you in future.

This position can be filled remotely from Germany or nearby areas, as it requires occasional travel to clients or events, and most customers are currently Germany-based. And we also like to meet our teammates ????

Establish Horizon as a Critical Decision-Making Tool: Collaborate with Research Management and Sales Teams to integrate Horizon into our clients’ product decisions, ensuring it becomes indispensable to their processes.
Drive Net Revenue Retention & Account Expansion: Identify and pursue opportunities for upselling and cross-selling to enhance usage and ARR from existing clients.
Strategic Planning: Collaborate with clients to understand their strategic goals and align Horizon’s offerings to help achieve them.
Client Relationship Management: Build and maintain strong, long-lasting client relationships as the primary point of contact for deal champions and business application owners through regular check-ins.
Client Advocacy: Represent client needs internally, collaborating with Product, Marketing and Sales.
Performance Monitoring: Track and report on account performance with our Finance Lead, ensuring clients derive maximum value from Horizon's solution.

The below can seem like a lot—we get it. Don’t worry if you cannot tick all the boxes below at 100%. Besides relevant experience, we want results-driven, caring, high-integrity minds that want to give their best and grow with us!

B2B Sales and Account Management Experience: Proven experience managing corporate client accounts, ideally in B2B software or solution sales, with a track record of expanding and retaining business.
Enterprise-Relevant Expertise: Demonstrated success in understanding, mapping, managing and growing multi-stakeholder accounts with corporate clients of at least 1,000 employees.
Empathy: You like to make human connections, are an active listener, and can effectively understand and address stakeholder needs.
HubSpot Proficiency: Experience using HubSpot to manage sales and account management activities, with a knack for keeping things efficient without overengineering.
Fluency in German and English: Native-level German proficiency and near-native English fluency.
Results-Oriented Mindset: A hypothesis-based work approach focusing on achieving results with your client accounts.

Collaboration with Leadership: Direct insights and mentorship from our Co-Founder & CEO Daniel (https://www.linkedin.com/in/danielputsche/) to accelerate your development.
Client Engagement: Opportunities to build relationships with key stakeholders at globally leading consumer companies.
Remote Work Flexibility: You can work from anywhere in Germany or nearby areas. The role will require occasional travel to clients or events for real-life meetings, as most current client accounts are based in Germany.
Comprehensive Package: Competitive remuneration, 31 days of vacation, regular company offsites, any hardware you need to rock the job, and more.
High-Impact Environment: A fast-paced, data-driven work culture encouraging rapid learning and growth.