M&A Operational Transformation Manager

LOCATION

Remote Work-at-Home

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

 

 

As an M&A Operational Transformation Manager, you will own the end-to-end integration lifecycle from pre-acquisition planning through Day 1 readiness and full-cycle delivery. You’ll define, negotiate, and manage the Transaction Service Agreement, set up a strategic integration roadmap, and spearhead execution across functions. Experience from a top advisory firm (Big 4, strategy boutiques, or M&A specialist shops) is a strong plus. Compensation is competitive and commensurate with experience.

 

Why This Role MattersThis role sits at the intersection of strategy, operations, and execution. You will be a key player in translating the deal thesis into real-world outcomes, ensuring that our acquisitions deliver the intended value seamlessly, quickly, and measurably.

 

 

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Pre-Acquisition & Deal Planning

• Develop integration strategy and define the value creation roadmap.

• Lead the drafting and negotiation of the Transaction Service Agreement (TSA), ensuring scope, exit strategy, and service levels are aligned.

• Conduct due diligence on business operations, systems, culture, and people-related risks.

• Build integration models, scenarios, and playbooks that anticipate operational impacts.

Day 1 and Operational Readiness

• Drive Day 1 planning across functions to ensure seamless continuity and minimal disruption.

• Create readiness checklists, identify interdependencies, and proactively mitigate integration risks.

• Manage logistics, communications, and onboarding between legacy and acquiring organizations.

Post-Close Integration & Transformation Execution

• Lead Integration Management Office (IMO) activities, tracking progress across workstreams.

• Manage the execution of integration plans across HR, Finance, IT, Operations, and other functional areas.

• Track synergy realization and ROI metrics; update leadership on status and risks.

• Implement change management strategies to align teams and cultures.

Governance & Communication

• Serve as the central point of contact for integration communication and reporting.

• Support executive steering committees with progress updates, issue tracking, and decision support.

• Coordinate with internal and external stakeholders to ensure alignment and escalation handling.

Leadership & Capability Building

• Mobilize cross-functional teams and manage through influence, ambiguity, and complexity.

• Share integration best practices and support the development of future M&A integration capabilities.

• Provide coaching and guidance to junior staff and functional leaders involved in the integration.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

 

Required

• Bachelor’s degree in Business, Finance, or a related field; MBA preferred.

• 5+ years of experience in M&A integration, corporate transformation, or transaction execution.

• Demonstrated experience with TSAs, Day 1 execution, and full-cycle post-close integration.

• Background in a top-tier advisory firm (Big Four, consulting boutiques, or M&A-fo