Manager, Residential Demand Response

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

*Prefer for incumbent to sit in Charlotte, NC, however, can be located in Raleigh, NC, St. Petersburg, FL, Lake Mary, FL, Cincinnati, OH, Plainfield, IN*

*Must be locates within 45 minutes from one of the Duke Energy Locations listed*

Position Summary:

Directly oversees the management of complex Revenue/Earnings driven products & services that specifically include recoverable demand response programs and curtailable rates & riders across all customer segments in the Duke Energy Carolinas and Duke Energy Progress service territories. Includes P&L responsibility and development of a portfolio approach to drive customer satisfaction and profitability while reducing overall costs. This position provides leadership, management, supervision, and guidance to a team of <12 employees and contingent workers geographically located across the Carolinas, Midwest and Florida. Additionally, this position provides oversight of multiple vendors working directly with our customers, in their homes, and business facilities.

Portfolio Leadership

• Lead group that manages a profitable product & service portfolio in collaboration with key internal stakeholders and external stakeholders (i.e., customers, regulators and vendors) to create alliances and execute successful customer initiatives.

• Standardize portfolio of products, programs and services across all jurisdictions where business justification exists.

• Manage the balance of regulatory and non-utility product opportunities in each jurisdiction.

• Accountable for meeting P&L, financial growth, customer satisfaction and regulatory objectives for product, program & service portfolio.

• Develop, communicate and execute long-term/ annual product plans, market and segment plans to deliver financial results in total and for each state market.

• Deliver plans within capital and O&M budget.

• Lead internal teams to achieve annual goals.

• Develop team members by utilizing personal development planning tools and position team and individuals for growth opportunities and special assignments.

• Represents company as Duke Energy executive in addressing elevated customer forums, industry organizations, trade associations, customer complaint resolution, disputes, and other customer requests, often at the executive level within customer organizations.

• Continually reviews work processes within the portfolio and takes action for improvement.

• Lead the develop of capital and O&M budgets for product, programs and services.

Portfolio Management

• Lead the develop products, programs and service enhancements to improve market effectiveness and work with Product Development on new program initiatives.

• Provide direction to development of new products and services for customers.

• Direction may include coordination with Smart Grid or other organizations; includes giving direction to others to ensure that customer needs are satisfied, and products meet financial goals.

• Oversee the identification and facilitation of needed improvements, development and implementation of promotional strategies and expand offers in all targeted markets.

• Identify new product opportunities and exit strategies for non-performing/underperforming products.

• Product Mix Set objectives and execute or adjust strategies and plans for product development, and optimal product mix and promotion.

• Oversee the development and implementation of market related campaigns for the products, programs and services when approved. Measure, track and report on performance.

• Investigate and pilot new technologies, delivery channels and product extensions.

• Lead Management Capture and ensure follow-up on leads generated by campaign initiatives, events and communications.

• Convenient Customer Channels Develop and execute initiatives to improve the effectiveness of our customer channels including the call center, online services and direct to customer approaches to offer customers lower cost, more convenient service channels. Measure and demonstrate results.

• Focus Analyze and understand market research results.

• Set strategies and plans accordingly