Customer Support Manager

About Vibrantz Technologies

Vibrantz Technologies (“Vibrantz” or “Company”) is a leading global provider of specialty chemicals and materials solutions whose purpose is to bring color, performance and vibrancy to life. Every day, our employees, the products we make, and our valued customer partnerships are inspired by this purpose.   Serving customers globally, our innovations are trusted in a variety of advanced materials, color solutions and performance coatings applications to enhance the hue, functionality, safety and environmental footprint of everyday consumer products. Our key competencies in particle engineering, glass and ceramic science and color technology enable benefits like more durable vehicles and batteries, easier-to-clean appliances, energy efficient roof tiles and bricks, stronger and more decorative glass, and eco-friendly paints.  Headquartered in Houston, Texas, Vibrantz has over 60 manufacturing facilities and sales offices on six continents and employs roughly 4,000 individuals. We are building a strong, shared culture that is rooted strongly in our six core values that focus on safety, our people, customers, excellence in all we do, environmental stewardship, and integrity, ethics, and trust. And we are intent upon fostering a workplace that engages employees’ heads, hands and - uniquely - their hearts. 

Vibrantz is owned by American Securities, a leading U.S. private equity firm that invests in market-leading North American companies with annual revenue generally ranging from $200 million to $2 billion and/or $50 million to $200 million of EBITDA. American Securities and its affiliates have approximately $23 billion under management and are based in New York with an office in Shanghai. 

For more information, please visit www.vibrantz.com and www.american-securities.com. 

Customer Support Manager - Digital Inks, Americas, Vibrantz Corporation, Houston, TX

(Position description)

Promote the entire product line in the region to ensure it is known by all market segments of interest. Provide sales, technical and application services online and/ or at the customer's premises when needed, prioritizing upon volumes sold. Maintain fluid communication and collaboration with Glass Coatings sales departments of the region on all aspects related to inkjet customers' needs. Advise and train customers on the technical characteristics and use of the products sold. Advise and train customers on relevant technical modifications, improvements or innovations made on our inkjet products. Organize, follow-up and validate with R&D and Manufacturing the modifications or new products in their final stage of testing at our customers' premises. Organize visits of specialized back-up inkjet technicians if needed and propose a commercial mitigation if it fits best. Start-up all new printing equipment at customer's premises in collaboration with printer suppliers. Report competitor activity in the region regarding new products, selling prices, targeted customers, relationships with printer producers, market size (Vol. & Rev.). Monitor connection with printer suppliers of the region that might use company ink.

(Position requirements):

Bachelor’s Degree in Communications, Business Management, or related field; 2 years of experience with the following: Ceramic Inkjet printing systems for applications on glass substrates; Mac and Windows graphic applications and RIP software; digital graphic applications, color management, training, and customer support

(Facility): Telecommuting permitted. Applicant may reside anywhere in the U.S.

(Shift): Day

(Employment