Jobs and Careers

Personal Loans Collections Specialist

New Albany, United Statesfull_timeVerifiedPosted 1 Nov 2023

About the role

Discover. A brighter future.

We offer 100% remote, combo, or on site - it’s your choice!

And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a monthly internet reimbursement of $60.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic!
Our next classes start in November of 2023.
We’ve got you covered with a variety of shifts. We are currently hiring for schedules with start times that range between the following hours:
• 8:00 AM - 1:30 PM EST (Ohio)
• 6:00 AM - 11:30 AM MST (Utah/Arizona)

Note: Shifts are Monday - Friday with weekends as assigned.

What You’ll Do

Under close supervision, responsible for collecting delinquent credit card accounts through varying channels (outbound, inbound, assigned queues and chat sessions).
Minimizes losses to the company through use of prescribed methods and tools to collect on delinquent accounts
Utilizes professional communication to keep the goodwill of customers.
Uses multi-tasking skills to handle back-to-back calls in a fast-paced call center environment.
Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
If working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider. A wired connection is required.
We’ll provide you with all the equipment you need! Monitors, laptop, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!

How You’ll Do It

Reviews past due accounts and calls customer to arrange an acceptable payment program for accounts from which sufficient funds cannot be collected.
Builds rapport with the cardmembers and works with customers to secure repayment on delinquent accounts.
Reviews credit and other available information on delinquent accounts, evaluate prospects for collection of delinquent amount.
Ensures compliance with company policies and procedures.
Handles difficult collection calls as determined by center management.

Qualifications You’ll Need

The Basics

H.S. Diploma or GED
1+ years Customer service or related
Entry-level experience in detail orientation, influencing, and negotiation
1+ years Working-level experience in customer service, verbal
communication, system/computer fluency, and
professionalism

Bonus Points If You Have

1+ years Prior experience in collections and compliance
1+ years Working-level experience in problem solving

#INDDFS

#ZRDFS

#Remote

#BI-Remote

A credit screening may be required for some roles within Discover Home Lending.

Compensation:

The base pay for this position generally ranges between $19.25 to $24.19. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include: