Customer Service Representative

Benefits:

• 401(k) matching
• Competitive salary
• Training & development

Customer Service professionals- are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales and customer service career? Join our TEAM at Ace Handyman Services RVA! We are the service provider for Ace Hardware throughout the Greater Richmond Virginia area, and the national leader in the home improvement and home repair services industry As we continue to grow, we are looking for a highly organized and motivated candidates just like you to serve as Customer Service Reps to ensure efficient and smooth daily operations. 
In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey. 
This is a great opportunity for you to grow with us as we grow throughout the Greater Richmond Virginia area, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly-competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise. 
If this sounds like the kind of career move you’ve been looking to make, and if you meet our qualifications, we want to talk with you. 
Contact us today!  

This opportunity will start at part-time around 25 hours a week and lead to full-time very quickly!

Our office is in Ashland, VA, and here is just some of what we have to offer: 

• Competitive pay ranging from $18-$22 per hour (based on experience level)
• Paid holidays to celebrate with your loved ones.
• Opportunity to work with the prestigious Helpful brand.
• Comprehensive training on our services and customer engagement strategies.
• Supportive team environment with a focus on collaboration and success.
• Opportunities for professional development and advancement.
• IRA with match. 

Job ResponsibilitiesPrimary person to answer the phone, discussing our service, prices, and availability to every client and potential client. Every effort to assist new clients in understanding our service and how we work is expected during each conversation. Each client is to be carefully scheduled with a description of the type of work, the correct handyman, an exact date, and time when the work is to be performed. Every effort to assist the handyman in the field completing this project is to be made from the office.

• Maintain customer information and schedule work within the Service Titan CRM system, Service Titan is a huge PLUS.
• Give detailed information so the Craftsman has a very good idea of the tasks within the job prior to the night before call.
• Check in on job details as they come in from the field.
• Handle re-scheduling as directed from the field.
• Continually checking the answer service emails for calls that may have slipped in during other conversations.
• Return all phone calls within the day.
• Solve operational problems as they happen.
• All office to client communication including phone calls, letters, and follow up. 

Job RequirementsWe are looking for professionals who are highly organized and detail-oriented, with strong communication and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution-focused attitude and be quick on your feet. 

Specific qualifications for the role include: 

• High school diploma or GED
• Adaptive to technology- experience with email and MS Office
• Strong customer service skills
• Excellent written and verbal communication skills
• Great multitasking and prioritization skills 

Build fun and rewarding career with an industry leader!Apply now! Compensation: $18.00 - $22.00 per hour

The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry. 

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