Nephrology Clinical Educator Senior

Overview

Nephrology Clinical Educator Senior - West Hills, CA - Monday to Friday 8:00AM-5:00PMA key educator, providing technical training, blood in-servicing, CQI training, efficient service and support to our internal and external clients. Responsible for maintaining customer accounts through on-site, WebEx and telephone contact. Visit all existing accounts in your assigned territory to ensure client satisfaction, rapport, and compliance to best practices. As an NCE you will provide education computer systems, best practices for handling specimens as well as packing and shipping samples.

Pay Range: $87,000 - $150,000 / yearSalary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours • Best-in-class well-being programs• Annual, no-cost health assessment program Blueprint for Wellness®• healthyMINDS mental health program• Vacation and Health/Flex Time• 6 Holidays plus 1 "MyDay" off• FinFit financial coaching and services• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service• Employee stock purchase plan• Life and disability insurance, plus buy-up option• Flexible Spending Accounts• Annual incentive plans• Matching gifts program• Education assistance through MyQuest for Education• Career advancement opportunities• and so much more!

Responsibilities

• Learns to use professional concepts
• Applies company policies and procedures to resolve routine issues 
• Works on problems of limited scope
• Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained
• Builds stable working relationships with the internal laboratory staff
• Provide prompt and satisfactory response to client inquires 
• Provide mandatory scheduled visits to your assigned accounts on a quarterly basis; not limited to your defined territory (defined territory will be assigned) 
• Deliver timely and complete reports using Facility Visit Forms (FVF) electronically
  • Must be submitted to Manager within 2 weeks from visit 
• Train new and existing clients on respective applications 
• Provide feedback to manager as new industry changes arises 
• Provide feedback to manager regarding clients' perceived quality of Quest Diagnostics services (as interpreted by the client).
• Provide phone support as needed to address the clients' needs
• Participate in developing and maintaining training material
• Work with Account Services Team to facilitate start-up of new accounts 
• Conduct in services to assure new clients understand procedures and protocols 
• Stay in close contact with new accounts to assure full integration 
• Provide continuous feedback and work with Director of Education to develop training tools 
• Attend meetings representing Sales (Sales Support) providing clinical, customer service and operation perspective, as assigned 
• Contribute to the Internal and External Newsletter
• Document all client interactions as outlined by management 
• Assist in territories as needed to ensure customer satisfaction and to meet customer needs 
• Provide suggestions and/or improvements to contribute to the department and/or company's efficiency and productivity 
• Provide trouble shooting in clinics for aberrant lab results
• Participate in all quality initiatives outlined by manager
• Responsible for working within an allocated budget and provide cost reduction and/or best value options
• Deploy new applications and/or new versions of client applications in, but not limited to, your assigned territory within the guidelines set for deployment 
• Promote all Laboratory services 
• Escalates issues to supervisor/manager for resolution, as deemed necessary 
• Assist with various projects as assigned by direct supervisor 
• Maintain a satisfactory driving record
• Other duties as assigned. 
• Additional responsibilities may include focus on one or more departments or locations
• See applicable addendum for