Senior Business Processes Consultant (SAP Customer Experience)

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

 

 

Your Role

 

As a Senior Business Processes Consultant in the SAP Customer Experience team, you will play a pivotal role in designing, implementing, optimizing or safeguarding business processes for our clients. You will leverage your deep functional and technical expertise to deliver innovative SAP CX solutions, mentor junior colleagues, and drive successful project outcomes.

 

Core Responsibilities:

 

• Lead and deliver consulting engagements, translating customer requirements into effective SAP CX solutions.
• Design and map end-to-end business processes, focusing on Lead-to-Cash, Service and related domains.
• Facilitate workshops, trainings, and solution reviews for customers and partners.
• Oversee solution configuration, integration, and testing, ensuring high-quality delivery.’

• Support the customer during end user test phase, training phase, cut over tasks and hyper care.
• Document the implemented functions properly for a handover.
• Support the set up and presentation of solution demos for a customer.
• Support proof-of-concept implementation for a customer.
• Feedback Loop to our product team and support department
• Support pre-sales activities and contribute to project acquisition.
• Drive change management and adoption of SAP CX innovations.
• Develop templates, best practices, and service delivery artifacts to optimize processes.
• Mentor and coach junior consultants, fostering a collaborative and high-performing team environment.
• Act as a subject matter expert in at least one SAP CX solution area.
• Engage in escalated projects and provide guidance in complex scenarios.
• Contribute to internal communities, sharing knowledge and driving continuous improvement.

 

Your Profile

 

• You’re a true team player with collaborative mindset.
• You’re open to learning how to engage with customers, lead discussions in workshops, and support all project phases.
• Strong communication and presentation skills.
• Comfortable working in international customer teams.
• Functional Experience:

• Several years of hands-on experience with SAP Customer Experience solutions (ideally 3–7 years).
• Strong understanding of business processes in sales, service, marketing, loyalty, and customer data management.
• Proven track record in service delivery or customer-facing roles.
• Technical Skills:

• Solid knowledge of SAP Business Technology Platform (BTP) integration and extensibility.
• Familiarity with AI concepts and their application in SAP CX is a plus.
• Education & Certification:

• University degree in (Business) Informatics, Computer Science, or a related technical field.
• SAP CX certification(s) preferred.

 

Languages:

• Fluent in English and Polish, both written and spoken.

 

What We Offer

 

• A dynamic, diverse, and inclusive team environment.
• Opportunities for personal and professional growth.
• Flexible working arrangements.

 

We are a consulting team specializing in Customer Experience (CX), supporting a diverse portfolio of solutions—including but not limited to Sales & Service Cloud and Commerce. Our mission is to help customers successfully adopt and maximize the value of our offerings.

We bring together a rich mix of consultants, solution architects, project managers, and integration specialists. This diversity enables us to approach challenges from multiple perspectives and deliver tailored, impactful solutions.

We are true team players—always ready to support one another, share knowledge, and step in when someone needs a hand. This collaborative mindset not only strengthens our internal culture but also enhances the quality and consistency of the service we deliver to our customers.

 

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