Certified Medical Assistant Lead

Essential Functions:

•  Meet regularly with Lead Nurse Practitioner and Lead PSR to ensure smooth operations in the clinical setting.
• Ensure all patient document collections are correctly entered into the Electronic Health Record (EHR) system.
• In collaboration with IT, Clinical Practice Supervisor and Clinical Practice Manager, trains the CMAs in proper use of the EHR and provides feedback on EHR users’ competencies.
• Provides input into curriculum design/scripts for EHR training, including input for the development of training manuals.
• Able to trouble shoot, refer and problem-solve concerns about the EHR application, questions and workflow.
• Manage patient workflow to ensure timely access to care.
• Liaison between the front Patient Services Representatives (PSRs) and back (MAs, Providers) of integrated primary care to ensure excellent communication, high quality patient care and patient/staff satisfaction.
• Collaborate with social work staff on resolving registration/Third Party Liability (TPL) issues identified by Practice Management.
• Manges insurance related coordination of benefits issues.
• Maintain confidentiality practices and deliver Health Insurance Portability and Accountability Act (HIPAA) regulations, at all times.
• Involved in Continuous Quality Improvement (CQI)
• Manages the inventory of supplies, acquisition of equipment.
• Ensures compliance with Health Resources and Services Administration (HRSA), Occupational Safety and Health Administration (OSHA), SHS, and other governmental agencies policies and procedures.
• Serves on SHS’s committees
• Conduct telephone triage and in person; collaborates with Registered Nurse to address patients with complex needs.
• Assist with daily appointment scheduling as needed.
• Practice Universal precautions at all times. Practice sterile technique with sterile procedures at all times.
• Work with CMAs to ensure completion of requests for referrals and refills in a timely manner.
• Provides back up support for the medical assistant team, which includes all functions of a medical assistant.
• Assist with the training of medical and lab assistants, and volunteer staff on health education.
• Review charts, lab test results, and encounter forms for completeness and to assess follow-up as needed
• Perform other administrative tasks and clinical care as assigned by the Clinical Supervisor or Clinical Practice Manager.
• Performs other job-related duties as assigned by management.

 

Supervisory Functions:

• None

 

Qualifications/Experience:

• Must be CURRENTLY credentialed as a Medical Assistant with one of the following certifications: AAMA Certified Medical Assistant (CMA); American Medical Technologist Registered Medical Assistant (RMA); National Center for Competency Testing; National Certified Medical Assistant (NCMA), or National Allied Health Test Registry; Nationally Registered Certified Medical Assistant (NR-CMA)
• BLS Certification required
• Five years of MA experience in a medical setting is preferred.