Director, Support Programs

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date.

Weekly Work Hours

40

Compensation Range

Administrator Range E05

Salary Minimum

$92,700.00 Annually

FLSA

United States of America (Exempt)

Position Type

Administrator

Work Location:

The primary work location for this role may be any Dallas College campus. The position requires frequent travel to all Dallas College locations as part of assigned responsibilities.

Position / Job Summary

The Director, Support Programs is a strategic leader dedicated to advancing student-centered success, guided by seven core experience pillars: confidence and connection, leadership, identity, authenticity, and belonging, purpose and growth, heritage and voice, hand-in-hand foster care, and transition and transformation. This role serves as a central facilitator within the institution, championing community, fostering meaningful connections, and cultivating a vibrant college culture. The Director emphasizes a holistic approach, focusing on the whole student and celebrating every story, ensuring that Dallas College is a place where all students are welcomed, connected, supported, valued, and prepared for their next. In alignment with the College’s mission, the Director supports strategic initiatives, advocates for a comprehensive student experience, and provides direction to the Connection Centers. Through collaborative leadership, oversight of college-wide student programming, and supervision of Connection Center Managing Directors, this role ensures alignment and cohesion across centers and shared programs, all while nurturing a sense of belonging and unity in one place. Reporting directly to the Assistant Vice Chancellor of Student Life and Engagement, the Director acts as a thought partner to strengthen collaboration throughout Dallas College and surrounding communities.

Essential Duties & Responsibilities:

Strategic Leadership & Planning:

• Provides strategic leadership to designated Connection Center(s) maintaining uniformity across all centers, ensuring alignment with the division strategy established by AVC SLE.

• Lead center‑level retention program design and monitoring.

• Lead planning initiatives to align programs and services with Dallas College’s mission and student success priorities.

• Support Connection Center Managing Directors in achieving program goals and advancing the Seven Pillars of Experience.

Operational Oversight:

• Supervise Connection Center Managing Directors and provide indirect oversight of Program Leads.

• Manage daily operations of assigned Connection Center(s), ensuring responsive, localized student support tailored to campus needs.

Staff Supervision & Development:

• Conduct supervision and evaluation of assigned staff, including performance appraisals, coaching, and professional development planning.

• Interview, hire, train, and manage employee relations, including counseling and disciplinary actions.

Program Development & Compliance:

• Serve as a subject matter expert and liaison to offices supporting the Seven Pillars of Experience.

• Oversee development and implementation of a learning-outcome-based programming model.

• Ensure all programs and activities comply with institutional, state, and federal regulations.

Budget Management:

• Develop, manage, and monitor budgets for student programming and center operations, ensuring fiscal responsibility and alignment with strategic priorities.

Assessment & Reporting:

• Conduct regular assessments using the Council for the Advancement of Standards and other evaluation tools.

• Prepare executive summaries and reports to communicate program impact and outcomes to the campus community.

Collaboration & Engagement:

• Work collaboratively with college and community partners to enhance recruitment, development, enrichment, and retention of students.

Professional Development & Compliance:

• Complete required Dallas College professional development training hours per academic year (minimum 19 hours for all employees; additional 16 hours for people leaders).

• Perform other duties as assigned to support the mission and goals of Dallas College.

The following duties are required for People Leader roles specifically:

• Exercises full discretion and decision-making authority in the recruitment, selection, hiring, mentoring, coaching, development & termination of staff, ensuring alignment