Director of Warehousing and Logistics

About Crunchyroll

WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

The Director of Warehousing and Logistics will have a direct impact on our customer experience and is the last in line to ensure their orders are received accurately, on time, and packaged correctly. Additionally, this leader will ensure that Vendor Partners' orders are received promptly, and accurately and that any inbound non-conformance is resolved and reported. We operate with a longstanding commitment to using best practice applications in all warehouse operations while also being constantly vigilant for new, more efficient processes and procedures. Our success models are based on shipping orders on-time, with order accuracy perfection, and that we operate within our Operations Budget requirements. 

• This role oversees company activities related to logistics and warehousing/distribution including shipping, receiving, put-away, pick/pack, returns, staff and material transfers
• You'll maintain and improve the accuracy and efficiency of distribution center operations, and you'll establish policies and procedures that result in the maximization of sales through timely and accurate deliveries
• This position evaluates our distribution network and works with our domestic and international 3PL providers to review their performance against defined KPI's
• This position will oversee the 1PL distribution center and be responsible for forecasting, staff budgeting, and expenses
• You will own decisions on matters that have a significant impact on business operations, financial results, our vendor relationships, and most importantly our anime community
• Manage and measure logistics processes including; shipping, warehouse, carrier activity, and damaged products claims identifying exceptional or high-cost deviations and making procedural decisions outside the scope of established guidelines
• Establish and formulate real-time, focused benchmarks and MBOs/KPIs for each operational aspect of logistics performance
• Responsible for weekly, monthly, and quarterly KPIs and performance reviews

In the role of Director of Warehousing and Logistics you will report to the Vice President, eCommerce.

We are only considering applicants local to Grimes, Iowa as that is where our warehouse is located.

About You

We get excited about candidates, like you, because...

• Your minimum of 12 years working with a warehouse distribution environment (B2C preferred) and at least 5 years in a management capacity
• You have a solid understanding and experience with inventory management disciplines and procedures in hard goods
• You are an avid juggler with the ability to manage vendors, multiple tasks, and projects without dropping the ball
• Your 2-3 years experience working within an Enterprise Resource Planning system (ERP) and your familiarity with warehouse software picking and inventory control management software systems
• Strong analytical skills with the ability to develop and create original analysis
• You have a team-first mentality and can calm any storm!

About the Team

The Crunchyroll warehouse teams are dedicated to giving our customers the best possible shipping experience in the industry! We enjoy the work and do not shrink from pushing ourselves when needed. We are a one-for-all group mentality that is always looking for new ways to improve our overall performance and achieve the highest possible standards. Oh, and we like to have a bit of fun when possible as well! 

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-onsite

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