Chief of Staff - Omnichannel Platform Services

Job Description:

At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide an intuitive and integrated experience for customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world. You’ll drive how we deliver a seamless and fast customer experience with digital at the center of AT&T's distribution channels. We’re offering an opportunity to revolutionize the digital space and the chance to create a career that will propel your future.

Omnichannel Platforms Services team is focused on building multi-tenant domain services for Sales, Services and Support functional areas that can be leveraged across Web, App, Salesforce, VA, Indirect and other channels. Omnichannel Platform Services is part CTX (Consumer Technology eXperience) which is part of the broader AT&T Technology Services organization.

This position will act as Chief of Staff for the AVP of Omnichannel Platform Services, offering unparalleled exposure to high-level business acumen, technology transformation and development strategy, executive communication, and exceptional coaching and development. The individual in this role should have a proven track record as a proactive self-starter with flexibility and a broad skillset, enabling them to confidently multi-task and quickly pivot between responsibilities such as executive communications, project management, HR, and onboarding deliverables. More than a traditional Chief of Staff role, this position involves working as the right hand to the AVP and Directors, partnering with channel and business partners to step in and close gaps wherever needed. We are in search of a highly competent, master communicator eager to embrace a role that is not perfectly defined and will evolve based on progress and need. This role demands someone who seeks to understand and drive clean execution, representing the organization with excellence, customer centricity, thoughtful enthusiasm, and professional urgency.

Effective communications to executives, employees, stakeholders, and partners are essential in driving unity and alignment to this new customer-centric approach and the success of the transformation initiatives for our technology decisions and processes. Cut out the noise and communicate with purpose to give the work we do and functionality we deliver meaning. This individual must have the ability to clarify complex and sometimes technical messaging, catering to the needs of the audience in a way that doesn’t lose sight of the “fine print”. In addition to program communications, this role reflects the Omnichannel Platform Services team and is an extension of its leader. In this position, the individual will be engaged constantly as the mouthpiece or entry point of the organization, so a clear understanding of the program and the priorities of its leadership is crucial.

Responsibilities

• Represents the organization in providing a front door for requests not having a clear owner, which requires a good overall knowledge of organization functions.

• Responsible for human resources, budget and administrative functions for the team.

• Partner closely with the Omnichannel Platform Services leadership and their teams, key partners and other Chief of Staff in the wider organization as well as our partners in finance, recruiting, and procurement.

• Co-ordinate with Product leads and Directors on aligning overall product roadmaps and OKRs measurement.

• Support content creation processes for meetings and presentations for completeness while delivering against timelines.

• Will be the primary delegate representing AVP and Directors in their absence including resolution of budget management, business planning, and tactical planning issues.

• Define, design and implement processes into the technical organization and facilitate change through consulting and collaboration

• Manage Omnichannel Platform Services team participation in and adherence to company-wide programs and requirements (HR driven activities, business policy changes, etc.).

• Will be responsible for making decisions in an environment of constant change while balancing multiple priorities that include competitive pressures, fluctuation revenue streams, financial limitations, engineering and service requirements while incorporating capital and expense budget pressures.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems or related field preferred.

• 8-10+ years of experience in working in a Chief of Staff role

• Prior experience with Technology teams