Child Support Case Manager

Posting number: 27-00336

Department: 400 Health & Human Services - Community Access Eligibility

Division: Health and Human Services - Community Access Eligibility

Job classification: Child Support Recovery Officer

Posting type: Open

Categories: Human Services

Summary

The Iowa Department of Health and Human Services (HHS), Child Support Services (CSS), has a wonderful opportunity as a Child Support Case Manager (Job Classification: Child Support Recovery Officer) in Mason City, IA.  At CSS, we help the families of Iowa successfully navigate and understand the importance of providing both financial and emotion support for their children and build relationships with the parents to ensure they are successful.  If you are a highly motivated and organized individual with a passion for helping others, this job is for you!

Hours, Work Location and Requirements:

This is a full-time opportunity, Monday – Friday with typical hours being from 8:00 AM- 4:30 PM.  Upon successful completion of the training period and with management approval, this position offers a hybrid work opportunity, working from the office as scheduled, and from home.  This position is located at the Mason City CSS office located at 525 9th St Ste 2, Mason City IA 50401-5809.

Job Duties:

• Performs complex case management for parents in need of paternity, medical and support establishment, modification of an existing order and maintenance of support orders.
• Manage an assigned caseload. Prioritize tasks and time to meet established performance goals and critical deadlines.
• Communicates with a variety of community partners including human service agencies, employers, clerks of court, county sheriff, attorneys, and other entities to achieve the goals of the Child Support Program through phone calls, emails, and other written correspondence.
• Build strong working relationships with parents and help them overcome any reluctance to cooperate with Child Support services and programs in order to ensure their success. 
• Independently analyzes a variety of complex case situations and legal scenarios to determine the appropriate action to establish, maintain or modify support for families in and out of the state of Iowa.
• Uses Microsoft Office programs (Excel, Word, Outlook) proficiently and has the aptitude to learn other computerized systems, including ICAR, is critically important for success in this position.
• Comprehend and adhere to confidentiality provisions in the Code of Iowa.

The ideal candidate will have strong experience with:

• Critical thinking skills and executing complex tasks independently.
• Customer service, including de-escalation of conflictual or adversarial situations.
• Adjust and adapt to work pressures, changing situations with ease. 
• Strong organizational skills and attention to detail. 
• Excellent oral and written communication and report composition.
• Teamwork, collaboration, and consultation. 
• Managing multiple deadlines. 
• Extreme accuracy in mathematical calculations and timelines.

Additional Requirements

• This position requires the completion and successful passing of a level 5 criminal background check, including fingerprinting.
• This position requires occasional travel.  A valid driver's license is required to utilize our state vehicles that may be used for travel outside of the office as needed.

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Ass