Manager-Quality Engineering

Are you looking for a unique opportunity to be a part of something great? Want to join a 17,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology Inc.

People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip’s nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values; we affectionately refer to it as the Aggregate System and it’s won us countless awards for diversity and workplace excellence.

Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you.

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Job Description:

The Quality Manager is responsible for providing strategic Quality leadership across site, customer, manufacturing, and supply‑chain operations. This role manages and develops Quality Assurance teams, ensures compliance with MIL-PRF-19500, ISO9001, AS9100, MIL‑PRF‑38534 and other industry standards, and drives continual improvement across multiple functions. The position oversees quality systems, customer quality, manufacturing quality, reliability, and process development activities while fostering a culture of operational excellence and learning.

1. Quality Leadership & Team Management

• Lead, manage, and develop Quality Engineering, Quality Control, and Inspection teams at the Lawrence , MA site.
• Mentor, train, and coach quality and manufacturing personnel to build technical capability and high‑performance culture.
• Monitor and implement KPIs, and other key product/process indicators.
• Report quality performance, risks, and product issues to senior leadership.
• Interface with the DLA (Defense Logistics Agency) on all certification, qualification, and reporting activities.

2. Quality Management System (QMS) & Certifications

• Develop, maintain, and continually improve the site Quality Management System.
• Ensure ongoing compliance with MIL-PRF-19500,  ISO9001, AS9100, MIL‑PRF‑38534, and other relevant industry standards.
• Maintain site Quality Management Plan (QMP), Lab Suitability, TRB management, Axapta part data, document control, and records management processes.
• Coordinate and support internal audits, process audits, and external customer or certification audits.

3. Customer Quality & Failure Analysis

• Manage customer Failure Analysis requests, including root cause analysis, 8D creation, and implementation of corrective/preventive actions.
• Serve as primary contact for customer quality concerns, site visits, and quality‑related escalations.
• Engage with customers to gather product feedback and implement control plans to address customer needs.

4. Manufacturing Quality & MRB

• Support manufacturing operations through in‑process inspections, MRB fault analysis, CAPA, and awareness training.
• Lead root cause investigations and drive effective corrective and preventive actions.
• Monitor and evaluate internal production processes to ensure product and process quality.

5. Supplier Quality & Supply Chain Support

• Conduct first article assessments/test plan reviews.
• Support evaluation of new materials and products.
• Manage MRB activities.

6. Reliability, NPI & Process Engineering

• Support New Product Introduction (NPI) activities, including Quality Plans, Key Charac