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Director, Product Management-Studio

Press Ganey
London, United States, United Statesfull_timeVerifiedPosted 21 Jun 2024

About the role

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

To elevate the human experiences at the heart of business by offering insights that sharpen understanding of the needs of individuals and populations, and provide guidance on how to meet those needs.  

We partner clients to gather the voice of consumers and the workforce to gain insights that address unmet needs.  Through the use of integrated data, advanced analytics and strategic advisory services, we are helping clients transform their organizations to deliver high quality services and lifetime loyalty. 

Our Values:

Champion the Client

We demonstrate an unwavering passion for delivering high-quality solutions and service. We commit to understanding the goals and needs of our clients. We always look for opportunities to improve and create value. Each of us understands our role in enabling client success.

All Together Better

We are united by the common purpose of our vision and mission. We promote teamwork and a culture of belonging  by building strong relationships and fostering trust. We collaborate to identify and develop innovative solutions.

Embrace Change

We recognize that change is constant and presents opportunities to learn, adapt, and evolve.  We seek creative solutions to challenges and e pursue them with optimism and enthusiasm.

Do the Right Thing

We demonstrate commitment to all our stakeholders, including clients, staff, and partners. We take personal accountability for our responsibilities and actions. We do right by each other by acting with honesty and kindness. We provide meaningful recognition and feedback to others.

Job Description

The Director, Product Management, is responsible for executing the strategy and development plan for PGForsta’s Studio product, used for insight delivery using online dashboards and mobile apps. The role is responsible for product planning and execution throughout the product lifecycle, including gathering and prioritizing product and customer requirements, defining the product vision, and working closely with IT, sales, marketing, and others to develop industry leading, customer centric, solutions to market. 

Duties and Responsibilities

  • Develop, manage, and execute portfolio product strategies controlling Studio dashboard design, visualization and insight delivery.
  • Work with cross-functional teams to develop and execute Studio portfolio development plans.
  • Understand and effectively communicate the current product’s capabilities including use case application, content, product positioning, product feature/function and differentiators, competitive landscape, legal agreements and regulatory requirements. 
  • Provide input into the development of marketing and training materials.
  • Work with technical engineers and other professionals to ensure that products meet the needs of clients.
  • Maintain product roadmap for the commercial and clinical portfolio.
  • Evaluate client requirements, collection and dissemination of information needed to produce and deliver product.
  • Determine product growth potential and manage technical investments based on product lifecycle.
  • Define measurable goals of new product releases, whether growth, usage, customer satisfaction or user migration.
  • Facilitate product assessments and SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis relative to competitors and industry trends.
  • Engage in client relationship building

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Company

Press Ganey

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