IT Business Analyst

Summary

The IT Business Systems Analyst I (BSA I) serves as a key liaison between Information Technology and Columbia Distributing's business teams. This role partners with stakeholders across departments to understand business needs, improve processes, and support the evaluation, implementation, and enhancement of enterprise systems and technology solutions.

The BSA I combines technical aptitude with strong process analysis skills to translate business requirements into functional system solutions. This role supports application stability, continuous improvement initiatives, and project delivery efforts while helping ensure systems align with operational objectives.

As a central point of contact within assigned areas of responsibility, the BSA I collaborates with business partners, project teams, and external vendors to support day-to-day operations and long-term technology strategy. This is an individual contributor role without direct supervisory responsibilities.

Primary Responsibilities

• Partner with business stakeholders to gather, analyze, and document functional and technical requirements through interviews, workshops, and process reviews.
• Develop and maintain documentation including business requirements documents (BRDs), functional specifications, process maps, test scripts, and support materials.
• Analyze current business processes to identify inefficiencies, risks, and opportunities for automation or optimization using existing or emerging technologies.
• Provide application support for enterprise systems, serving as a technical point of contact for troubleshooting, issue resolution, and system enhancements.
• Coordinate and participate in system testing activities including unit testing, integration testing, user acceptance testing (UAT), and post-deployment validation.
• Support system implementations, upgrades, and enhancements by collaborating with cross-functional teams and vendors.
• Maintain awareness of vendor product roadmaps and assess potential impact to Columbia's systems and processes.
• Assist in maintaining and communicating system and process roadmaps within assigned functional areas.
• Collaborate with business super-users to ensure effective adoption of systems and best practices.
• Participate in on-call rotation to support critical business operations as needed.

Key Competencies

• Strong analytical and problem-solving skills with the ability to evaluate complex business processes.
• Ability to translate business needs into technical requirements and communicate effectively across technical and non-technical audiences.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office tools (Word, Excel, Outlook, Visio).
• Collaborative team player with a continuous improvement mindset.

 

People Management

None

Work Environment

This job operates mostly indoors in an office setting.

Physical Demands

• Lift/Carry and Push/Pull up to 30 lbs.
• Sitting for entire shift
• Work indoors entire shift
• Finger Dexterity -- To perform various duties such as typing, writing and maintaining files
• Hearing -- Frequent, in person and on the telephone. Occasional exposure to noise.
• Language/Mathematics Ability -- Occasional performance of basic numeric calculations, as well as writing, reading, comparing and analyzing. Continuous alertness, precision and concentration to ensure accuracy and thoroughness of work.
• Reasoning Ability -- Frequent use of initiative, ingenuity and creativity. Frequent problem solving.
• Speaking -- Frequent, in person and on the telephone.
• Visual Abilities -- Continuous clarity of vision of 24 inches or less.

 

Expected Hours of Work