HPC Supercomputer Hardware Administrator, Onsite, Spring, Texas

HPC Supercomputer Hardware Administrator, Onsite, Spring, Texas

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

Come join our team at Hewlett-Packard/HP as an HPC Supercomputer Hardware Administrator / Engineer, where you will have the opportunity to work with cutting-edge technology and make a significant impact on our company's success. As an HPC Supercomputer Hardware Administrator, you will play a critical role in implementing and maintaining high-performance computing systems that are essential to our business operations. We are looking for a self-motivated problem-solver with excellent communication skills and the desire to constantly learn! 

In this role, located in Spring, Texas, you will be supporting HPE Cray supercomputers at one of HPE’s mission-critical Oil and Gas customers.  Reporting daily and working physically at the customer's site.  You will be part of the customers’ HPE site team, working closely with this team, the customer and remote HPE teams.  It is vital that you are familiar with Linux, troubleshooting hardware and are willing to learn and grow!  Routine work will include daily Break fix repairs, with extensive troubleshooting and part replacement work on the customers’ systems.  You will also participate in a 24x7 on-call rotation, 1 week every 1.5 months.  

Location – Spring, Texas

US Citizenship required

Onsite Fulltime work required

This role requires daily in-person attendance at non-HPE worksite.

This is not a remote or hybrid position

Responsibilities:

• Report daily to, and physically work at, the Customer’s Site.
• Identifies, analyzes, diagnoses, troubleshoots and repairs hardware issues with focus on responsiveness and communication.
• Engage in technical problem solving across multiple technologies.
• Creates and owns service tickets, via Salesforce, updates through closure.
• Gather data, perform analysis, and escalate problems to higher-level product support groups, to ensure timely resolution of system or customer issues.
• Responsible for verifying and implementing detailed technical solutions to problems.
• Participate as part of a team and maintain a good relationship with team members and customers.
• Maintain onsite part inventory.
• Occasional travel for training is required.

Knowledge and Skills:

• Experience with Linux based OS, hardware troubleshooting and diagnostics.
• Must be a self-starter who is able to work independently, without supervision, and within a team environment.
• Strong problem solving and self-management skills with attention to detail.
• Possesses an understanding of architectural dependencies of technologies.
• Ability to work in a multi-technology environment, with the ability to diagnose complex technical problems to their root cause.
• Ability to communicate broad and specific concepts with team members and peers.
• Ability to prioritize tasks and effectively communicate verbally and in writing.
• Strong desire to learn and improve.
• Previous experience in HPC (High Performance Computing) or other large-scale systems/datacenter experience is a plus.

Education and Experience Required:

• 3 - 5 years of technical experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total).
• Experience installing, troubleshooting and supporting enterprise-level servers, storage, and networking equipment.
• Experience in large-scale data center environments and/or High Performance Computing (HPC) experience is a plus.

#unitedstates

Additional Skills:

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations M