Clinical Informatics Program Manager

AT LIFENET HEALTH, YOU ARE THE ADVANTAGE

Every day, YOU help us to save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth, innovation, and collaboration, where your contributions drive solutions that benefit humanity.

Together, we are united by a mission greater than ourselves, a purpose rooted in healing.

ABOUT THIS JOB
Location: Richmond

Department: Clinical Education & Development

Schedule: Monday-Friday, 8 hour shift, on call as needed

Clinical Status: Clinical Plus
 

HOW YOU’LL MAKE AN IMPACT
As a Clinical Informatics Project Manager you’ll play a vital role in advancing our mission. In this position, you’ll be responsible for designing, implementing, and maintaining clinical information systems, including but not limited to Electronic Medical Records (EMRs) – both OPO and donor hospitals, integrated OPO systems, and reporting output, to improve operational workflows to maximize donation opportunities. Responsible for analyzing healthcare data, training staff on new systems, ensuring regulatory compliance, troubleshooting software, and acting both as a liaison and project manager between OPO staff and information systems to streamline workflows and enhance efficiency. As a part of a quality systems infrastructure, works with OPO departmental leadership and Quality teams to ensure all operations are compliant and in a “ready state” at all times. Ensures effective execution of all programs, projects, and activities in support of the OPO.

Your work will have purpose every single day, contributing directly to life-changing outcomes.

WHAT YOU’LL DO

• Technology Management: Oversees the implementation, maintenance, and management of all electronic systems for the OPO. Ensures that healthcare data is collected, stored, and made accessible to the right people at the right time. Ensures the ability to document accurately within the electronic systems in compliance with regulations. Monitors and analyzes data to support quality initiatives and research. Supports and manages essential system upgrades to ensure continued effectiveness of OPO technology. Collaborates with IS, internal departments, external organizations, and external vendors to optimize data flow between external and OPO systems. Partners with all OPO  leaders to ensure technology solutions align with workflows and care delivery models. Oversees access to external EMR systems for OPO staff members. Serves as the Primary designated OPTN UNet Security Administrator ensuring access is enabled and removed as required by OPTN policy.  Completes required OPTN Security Administrator audits of all VATB users as required by OPTN policy.
• Project & Project Management: Using standard project management tools, ensures effective execution of all programs, projects and activities in support of the designated programs [electronic infrastructure] that impact the OPO. Collaborates with other LNH leaders to identify, initiate, and manage improvements to these systems. Works in conjunction with OPO leaders to develop strategies for these systems and effectively engages OPO leaders to deploy initiatives. Develops and monitors metrics and KPIs to measure success of programs.
• Training & Support: Conducts end-user training on various applications utilized throughout the OPO, aligning training material and project plans with Information Systems to fulfill training requirements. In conjunction with OPO Education team, develops curriculum design, including training materials, classroom exercises, assessments/testing, and learning modules to enhance staff members’ comprehension of the EMR and OPO systems. Provides ongoing education and support to maximize adoption and use of OPO systems and technology. May be involved in training other course content as needed.
• Operational Readiness: Works with OPO departmental leadership to ensure all operations are compliant and in “ready state” at all times. Manages internal assessment programs and ensures compliance with schedules an