Sr Manager, Learning & Development | Design |

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Job Overview
The Sr Manager, Learning & Development leads a specialized Training Center of Excellence within the Consumer organization—such as Design, Delivery, Program Management, or Training Technology & Innovation. This role translates
Consumer business strategies into learning and development solutions that build workforce capability, confidence, and readiness. The Sr Manager partners cross-functionally with HQ and field teams to identify learning needs, design
impactful programs and solutions, and ensure alignment to business priorities. This leader builds strong relationships and feedback systems that drive continuous improvement and ensure learning strategies directly contribute to achieving Consumer business results and exceptional customer experiences.

Job Responsibilities:

**Position Must Sit in Frisco, TX**

Strategic Alignment & Business Partnership

• Translates Consumer business strategies and operational goals into learning and development solutions that strengthen workforce capability and readiness. Builds collaborative relationships with HQ and field leadership teams to identify learning needs, align on priorities, and ensure learning strategies directly support key business outcomes. Maintains deep understanding of Consumer business priorities and connects learning efforts to measurable improvements in customer experience and performance.

People Leadership & Team Development

• Leads and develops a team of learning professionals across specialized Centers of Excellence. Coaches team members to think strategically, execute with excellence, and deliver scalable, high-impact work. Models inclusive leadership, accountability, and collaboration while fostering continuous growth and professional development.

Cross-Functional Collaboration & Stakeholder Engagement

• Partners across functions—such as GTM & Enablement, HR, Operations, Business Strategy, and other L&D teams—to ensure alignment and eliminate silos. Builds feedback systems that connect HQ, field, and learning teams, enabling two-way communication and data-driven insights. Ensures input from learners, leaders, and business stakeholders informs continuous improvement and future strategy.

Operational Excellence & Project Portfolio Management

• Oversees a portfolio of learning programs and initiatives that align with Consumer business priorities and deliver measurable results. Establishes clear processes for communication with senior leaders, maintaining visibility into deliverables, timelines, and risks. Conducts business report-outs on project status and adjusts strategies as needed to ensure commitments are met. Drives clarity, focus, and efficiency across workstreams by simplifying processes, setting clear expectations, and enabling teams to execute with speed and precision. Leverages data, partnerships, and automation to optimize outcomes and scale impact across the organization.

Innovation, Modernization & Continuous Improvement

• Champions modernization across learning design, delivery, and technology. Encourages experimentation and innovation to enhance scalability, speed to proficiency, and learner engagement. Leverages insights, metrics, and new tools to optimize performance and align to future skill needs.

Strategic Communication & Leadership Influence

• Maintains consistent and transparent communication with senior leaders, peers, and cross-functional partners regarding learning initiatives, priorities, and outcomes. Acts as a trusted advisor, representing the Consumer Learning organization’s perspective in enterprise forums. Promotes clarity of purpose, consistency of message, and alignment across all levels of the organization.
• Also responsible for other Duties/Projects as assigned by business management as needed.

Education and Work Experience:

• Bachelor's Degree and 7 years of related work experience
  OR a combination of education and experience deemed equivalent (Required)
• 7-10 years Retail or related leadership experience. (Preferred)
• 4-7 years Professional training experience. (Preferred)
• 5+ years of progressive experience in learning and development, talent managemen