Director, Product Operations (Chief of Staff)

This highly visible and strategic role sits within the Architecture, Corporate, AI & Data (ARCAID) organization and serves as the primary Product Operations partner to the SVP and tower leadership team. The role is embedded within ARCAID and aligned to the Product Operations & Performance Center of Operations model — bringing discipline, rigor, and structure to a tower operating at the leading edge of AI, data, architecture, and corporate technology.

The Director will act as a trusted operator to Wei Manfredi and her leadership team — shaping and articulating ARCAID's strategy, standing up the operating rhythms that don't exist today (SteerCos, priority reviews, executive readouts), and translating complex AI, data, and architecture concepts into simple, compelling messaging for senior audiences including Board-level forums, Executive Committee (EC), Senior Leadership Team (SLT), Extended Leadership Team (ELT), and external business partners.  

 

Strategy, Narrative & Positioning

• Partner with the SVP and ARCAID leadership to define, evolve, and communicate a clear tower strategy that aligns to the broader P&T vision and priorities. 

• Own the ARCAID narrative — translating complex AI, architecture, data, and corporate technology concepts into simple, straightforward messaging tailored to executive and business audiences. 

• Develop and maintain messaging frameworks, value propositions, and strategic 1-pagers that clearly articulate the impact and direction of ARCAID initiatives. 

Executive Communication & Storytelling

• Develop high-quality executive materials (EC/SLT/ELT readouts, Board updates, OA forums, strategic presentations) that drive clarity, alignment, and informed decision-making. 

• Craft compelling narratives that simplify complex topics into clear, structured, and persuasive messaging for both technical and non-technical audiences. 

• Ensure consistency and cohesion in how ARCAID's strategy, priorities, and progress are communicated internally and externally.

Operational Discipline & Delivery Management

• Establish and reinforce a clear operating rhythm across ARCAID — including LT meetings, priority check-ins, quarterly lookbacks/QBRs, SteerCos, and weekly CPTO updates. 

• Bring structure to areas where structure doesn't exist today — standing up SteerCos, priority reviews, and governance forums with primary business stakeholders. 

• Partner with the Agile CoE and Portfolio Management to drive consistent delivery practices, including annual planning, product roadmaps, prioritization, KPIs/OKRs, and priority reporting.