CBO Manager - Corporate

CBO Manager - Corporate | Summit Healthcare Mgmt | Franklin, Tennessee

About the Job:

The CBO Manager is responsible for leadership and supervision of the day-to-day operations involving billing, third party/patient collections follow-up and ensuring the overall accuracy of the accounts receivable (AR) balances for each facility. This position will work independently to resolve complex payer and operational issues to assist in the overall improvement of the daily operations necessary for a successful Centralized Business Office specializing in behavioral healthcare servicing multiple facilities.

Roles and Responsibilities:

• Supervise billing and collections for multiple facilities for all payers.

• Monitors AR for payer/operational issues while working independently to resolve such issues by engaging CBO and facility staff as well as leadership when needed.

• Supervises a team of highly engaged members thru hiring, orienting, performance assessment and management, motivating, training, scheduling, and coaching to meet departmental goals and ensure effective and efficient department operation.

• Provides professional and technical support to staff.

• Responds timely to requests from insurance carriers, family members and patients regarding account balance issues.

• Identifies training needs for staff and participates in the development, implementation and evaluation of training, orientation, and education programs.

• Assigns tasks to staff through patient accounting/billing software as needed.

• Acts as administrator for payer website/log in access.

• Lead with A/R Month End close process.

• Identifies and prioritizes issues of importance, including those priority issues as set for by leadership. Collaborates with department leaders and corporate executive leaders, as needed.

• Communicates instructions, expectations and timelines clearly and concisely.

• Manages staff scheduling to maintain productivity levels, curtailing unnecessary overtime and/or excessive staff work hours.

• Maintains accountability expectations for self and staff in all areas of job performance.

• Engages staff in quality and safety basics to ensure sustained, measurable compliance.

• Identifies staff educational needs and ensures they are addressed with education programs that are attended by staff.

• Hold staff accountable for non-compliance and safety concerns, as well as attendance, following policies, behavior, and adherence to the code of conduct.

Education/Experience/Skill Requirements:

• High school diploma or GED required.

• At least three years of computerized medical billing experience, with a minimum of one year experience in behavioral healthcare required.

• Two or more years of supervision/management experience in healthcare setting required.

• Advanced knowledge of UB04 and HCFA1500 forms, CPT and ICD-10 coding

• Working knowledge of Medicare/Medicaid guidelines preferred.

Why Summit Healthcare Mgmt?Summit Healthcare Mgmt offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Qualified candidates should apply by submitting a resume. Summit Healthcare Mgmt is an EOE.

Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.