Senior Director, Global People Shared Services Transformation (USA Remote)

Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

Job Description

Turnitin is seeking a Senior Director, Global People Shared Services Transformation for their People team. The People Team enables us to unleash the full potential of ‘One Team’ and culture, which in turn enables it to deliver its business strategy and purpose.

The People Team is split into four verticals:

• Global People Partners
• Centers of Excellence (COEs)
• People Shared Services (PSS or HR Shared Services)
• People Strategy & Operations (PS&O)

This role will serve as both a strategy architect and hands-on operational leader reporting to the Chief People Officer. A core responsibility for the Senior Director will be to accelerate the People Shared Services transformation, including manager and employee self-service implementation and adoption. In particular, the incumbent will have proven experience with, and be responsible for, the development of a People Services transformation business case and implementation. Implementation of this business case will enable People Business Partners to focus on talent strategy and fact-based HR partnering. Near-term deliverables (i.e., within the first 90 days) include executive level communications of the Shared Services vision (i.e., multi-year cost savings and outsourcing opportunities, self-service automation opportunities, and adoption of HR chatbots or knowledgebase to provide employees with solutions to frequently asked HR questions). While the current state responsibilities for this role are noted below, this job requires the demonstrated ability to develop and actualize a transformational vision that generates a NEW way of working - one that yields standardization, simplification, value and ultimately an efficient and effective employee experience.

Responsible for:

• Team Inspiration and Leadership: Lead a team of HR shared services professionals across countries to deliver support to approximately 1,000 employees globally. In addition to immigration, HR systems and people analytics, the team is accountable for solving Tier 1 issues that are routine, as well as undefined and unique which require information gathering, analysis, investigation and follow-up with COEs and employees (Tier 2 and 3). The Senior Director will lead and inspire the team to partner effectively with IT, Finance, People Business Partners and COEs to ensure employee, customer and business needs are met in line with the core Values of One Team, Customer Centric and Global Mindset.
• Shared Services Design and Execution: Conduct comprehensive assessment of all HR administrative functions under existing model and accelerate the implementation of a global shared services function. Lead the end-to-end transition plan for new work into shared services, primarily through automation. Work that is within scope includes: employee HR and benefits questions, new hire onboarding, PEO account management, maternity, paternity, other types of leaves, workplace accommodations, managing benefits & severance administration, Payroll liaison, standard and custom HR/workforce reports and dashboards, compliance reporting, HR vendor billing, benefits reports, records management, employment verification, immigration and I-9 administration. Track performance metrics of the team, ensuring clear SLAs and OKRs that yield an effective and positive employee experience. Utilize metrics to demonstrate and communicate functional value.
• HR Technologies: Design and implement digital HR technology strategy, including simplification/integration of existing HR systems to meet the expectations of our clients. Execute system enhancements, including new functionality rollouts and modifications of existing functionality and coordinate and perform test documentation and post-implementation support. Develop and implement self-service solutions for managers and employees, such as online forms, knowledge-bases, and chatbots. Ensure that processes and procedures adhere to defined au