Youth Case Manager - ARCHES Nest

 

GENERAL DESCRIPTION

This position provides intensive case management to youth to help them achieve their goals while ensuring a safe space while engaging with HYS staff. The case manager helps youth learn life skills, build positive relationships and navigate public and social services available in the community, such as mental and physical health services, employment, education, and housing services.

MINIMUM QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• High School diploma or General Education Degree (GED).
• Four or more years of work or volunteering experience in fast-paced customer service, healthcare, education, social or community services or related public-facing sectors.
• College course work in social sciences or related human services preferred but not required.
• Preference will be given to candidates with work or volunteer experience working with a special needs population and/or experience working with youth or high-risk youth 11-18 years of age.
• An equivalent combination of education and experience may be considered.

CERTIFICATES, LICENSES, REGISTRATIONS

• Driver qualifications required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the past 3 years are required.   
• Candidate must pass Oregon Department of Human Services criminal background check.
• CPR/First Aid, Food Handlers card, mandatory reporting, privacy laws, trauma informed care, suicide intervention, collaborative problem solving, and recognizing and reporting child abuse & neglect training and/or certifications required within the first 30 days. 
• Candidate must pass pre-employment and random drug/alcohol screenings.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to build and maintain healthy boundaries and relationships with youth and community partners.
• General understanding of de-escalation, role-modeling and active-listening.
• Proficiencies in the use of Microsoft Office, such as Word and Outlook.
• Effectively communicates orally and in written form; read and interpret policies and instructions.
• Ability to utilize video conferencing, navigating and communicating on social media, and general technology skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This job description is not intended to be all-inclusive. Employees will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Assists youth in developing and achieving their goals with a focus on health, education, employment and housing.
• Conducts assessments with youth to determine strengths, needs, service and housing eligibility, etc.
• Advocates for and obtains services for youth and their families.

• Maintains a necessary level of involvement in youth activities such as driving youth to appointments, sitting in on wrap-around service youth meetings, and/or sitting in on meetings at school to help ensure youth are progressing in obtaining services and working toward their goals.
• Provides necessary transportation to youth using program vehicle.
• Organizes and supports youth activities and workshops in alignment with HYS program needs.
• Provides educational support to youth in alignment with curriculum development.
• Oversees youth internships in accordance with program policies and procedures.
• Provides resource navigation for clients and youth in the community, ensuring access to housing assessments and resources.

• Maintains and updates all necessary databases for tracking youth progress, program objectives and outcomes, and contractual and licensing requirements.
• Answers the phone: directs calls or takes messages appropriately (land line, cell phone and social media).
• Effectively presents information and responds to questions from clients, customers, partners, and the general public regarding program services.
• Completes timely data entry for intake, call logs, client notes, and exit pa