POSITION SUMMARY:

Management of facility resources and staff in compliance with established policies and procedures. Assures that the clinic is running smoothly and that patient flow is at the optimum.

ESSENTIAL FUNCTIONS:

• Maintains established policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.
• Ensures staff and providers maintain standards as outlined in the NextCare Commitment to Our Mission.
• Assures that adequate staffing is present through the scheduling of receptionists, medical assistants, practical radiology technicians, radiology technicians, occupational medicine coordinators and any additional staff needed.
• Assures that the clinic meets regulatory and internal standards including ADHS, COLA, standing orders, dispensing and corporate compliance programs. Participates in regulatory/insurance audits and inspections.
• Manage programs as necessary to assure that an adequate level of supplies and equipment are present in the facility. Makes suggestions for additions and replacements of equipment.
• Evaluates staff performance on a regular basis including verbal/written disciplinary action and annual performance reviews.
• Provides input to Regional Medical Director regarding the performance of all providers working at the clinic.
• Conducts preliminary, entrance and exit interview of staff. Participates in other interview processes as requested.
• Interacts with Regional Medical Director regularly to ensure appropriate operational and clinical service delivery.
• Addresses client concerns promptly, utilizing customer service skills. Makes recommendations for and/or implements resolution as determined necessary.
• Participates in the development of education programs and attends meetings as required. Attends education programs as needed.
• Maintains professional growth and development through seminars, workshops and professional affiliations to keep abreast of latest trends.
• Ensures accurate maintenance of patient's medical records and the patient records are treated as confidential information.
• Obtains statistical data about the facility and compiles information into required format.
• Maintains a safe, comfortable and therapeutic environment for patients and families in accordance with facility standards.
• As applicable, maintain skills in back office and front office departments so as to provide back up for these positions.
• Be available and participate in on-call assignments.
• Participates in interviewing, hiring, orientation and training of personnel.
• Ensures appropriate clinic expense and revenue management including input in annual budget process and monthly review of profit and loss statements.
• Financial reporting and profit and loss management.
• Regular meetings with Area Operations Manager to establish ongoing goals and objectives.
• Ability to manage multiple sites.
• Works in collaboration with Sales & Marketing to identify and implement mechanisms to secure new patient volume and favorably distinguish the company from its competitors
• Assures that service standards are being achieved. Monitors the scorecards for opportunities for improvement as it relates to the patient experience, right-coding, and reimbursement for services rendered.
• Represents the company at events dedicated to raising awareness about the company and its services.
• Treats patients and co-workers consistent with the NextCare Mission Statement, Vision, Values and Performance Standards.
• Performs other related duties as assigned or described in Company policy.

Arizona Clinic Managers Only: Acts as the Arizona Department of Health Services onsite administrator as delegated from the Chief Executive Officer per NextCare Policy 101010 Organizational Chart.

ESSENTIAL SKILLS AND EXPERIENCE:

Education: Minimum of High School diploma or equivalent

Certification: Current healthcare professional level CPR certification issued by American Heart Association, American Red Cross, American Safety Health Institute or National Safety Council.

VALUED BUT NOT REQUIRED SKILLS AND EXPERIENCE:

Education: Minimum of Bachelor's Degree

Experience: Minimum of three years previous management experience in healthcare relat