Sales Manager - ​​​​​​​Pet & Animal Wellness(PAW) - NA - Remote

Job Description

Sales Manager PAW NA - Remote
PAW - Pet & Animal Wellness
Health & Wellness, ADM Nutrition 

ADM is a leader in microbial biotechnology, microbiome and natural health solutions with a science-focused portfolio that addresses the current needs and challenges for today’s consumer. Our comprehensive and holistic vision spans across cellular and molecular biology, microbiology, nutrition and metabolomics, bioprocesses and genomics. Through R&D-based harmonized research platforms, ADM has unparalleled expertise in finding, designing and developing microorganisms for industrial and health-related purposes. Our commitment to quality, excellence and pushing boundaries at every stage of product development sets us apart.   

Within the fields of probiotics and postbiotics, ADM’s capabilities cover the entire process from strain discovery to commercial production, developing new functional, scientifically-documented biotic strains that address today’s consumer needs. We pride ourselves in collaborating with our partners to tailor new products for the desired end target, using all other tools available within ADM’s eleven laboratories and vast global network of R&D and application centers.  

Role Summary:  
The Sales Manager – PAW (North America) will be responsible for driving revenue growth and strengthening customer relationships across the region. This role will focus on both expanding existing accounts and developing new business opportunities within the PAW portfolio. The successful candidate will act as a key liaison between customers and internal teams, ensuring that the PAW business continues to deliver exceptional value and service while advancing strategic growth objectives.  

Key Responsibilities:   

• Account Management: Manage and grow a portfolio of PAW accounts across North America, ensuring retention, satisfaction, and long-term partnership development.  
• Business Development: Identify, pursue, and close new business opportunities that align with the PAW strategic growth plan.  
• Cross-Functional Collaboration: Work closely with Marketing, CD&D, Platform, and Customer Service teams to deliver seamless customer experiences and coordinated go-to-market execution.  
• Performance Tracking: Monitor account performance, sales metrics, and pipeline progress to ensure achievement of revenue and business goals.  
• Customer Advocacy: Serve as the voice of the customer within the organization, proactively identifying opportunities to enhance value and strengthen relationships.  

Technical Capabilities: 

• Bachelor’s degree in Animal Nutrition/Science, Biochemistry, Microbiology, Chemistry, Food Science, or similar degree in Business Management. 
• >2 years of B2B technical sales or account management experience in Pet Health / Nutrition, functional ingredients, or related industries. 
• Proven success in account development, contract negotiation, and revenue generation. 
• Strong understanding of microbiome-based ingredients and their application in pet nutrition. 
• Proficiency in CRM systems (Salesforce) and analytical tools (Power BI, Excel). 
• Excellent communication, presentation, and relationship management skills, with a demonstrated ability to collaborate across a matrix organization. 
• Ability to travel up to 20–40% 

Key Outcomes - First 90–180 Days 

• Build strong relationships with priority accounts, key stakeholders and internal cross-functional teams 
• Demonstrate the ability to generate high-quality Leads within the pet food, treat and supplement space 
• Build a robust pipeline of qualified sales opportunities across microbiome bioactives and PAW finished formats 
• Integrate well with the existing team 

Key Outcomes – Ongoing Metrics 

• Annual revenue and gross margin (GM) attainment 
• Grow the sales pipeline to meet pre-defined targets and deliver financial targets 
• Demonstrate an ability to close opportunities by meeting win-rate targets 
• Forecast accuracy and CRM data integrity 
• Customer retention and satisfaction scores 
• Focus on Hunting new accounts and cross-selling success with Pet Nutrition 
• Lead and support multiple customer technical engagements  
• Customer-Centric: Builds strong, lasting relationships and ensures customer success. 
• Commercially Driven: Focused on achieving sales targets and expanding market share. 
• Technically Fluent: Comfortable discussing microbiome science and functional ingredient applications. 
• Collaborative & Organized: Works effectively across matrixed teams; manages multiple projects and timelines. 
• Innovat