Senior Product Manager - Healthcare Patient Experience

Why join Nextech?   We are a leader in specialty healthcare technology solutions.   We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.   If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.   We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.
Job Summary   This role will lead the prioritization, planning and execution reporting functions, working in partnership with the Technical Owner and Squad members. The candidate should be skilled at exploring the functional aspects of CRMs, digital marketing, and patient engagement, and understand consumerization in healthcare. Working in an agile product development environment, the Sr. Product Manager will continuously assess and synthesize customer needs, other market demands and organizational goals and priorities to make continuous adjustments to the product roadmap. The Sr. Product Manager will also play a key role in coordinating go-to-market across the organization, including sales, implementation, marketing, services, and support.      All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations, as appropriate.

Essential Functions

• Essential Functions: In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include:
• Influence the roadmap through discovery, prioritization, refining requirements, and determining a value matrix for client delivery.  
• Work in partnership with Engineering and Design counterparts.  
• Gather insights into Customer priorities and market imperatives and turning these into structured inputs towards prioritization and road mapping decisions. 
• Partner with Squad Technical Owner in sprint planning and other agile ceremonies 
• Communicate product roadmaps both internally and to clients and industry analysts. 
• Lead customer needs discovery activities and translation of these findings into product requirements – e.g., development of epics, stories, story boards and mockups. 
• Work with Customers to gain insight into their needs and priorities. 
• Translate insights into epics and stories and develop and manage the backlog. 
• Work with UX/UI team to develop mockups and story boards for validation exercises with clients and subject matter experts. 
• Maintain knowledge of industry regulatory trends and compliance as it relates to, but not limited to, certifications and internal organization training. 
• Partner with Squad Technical Owners to continuously groom the backlog. 
• Work closely with the internal compliance team to understand industry regulatory requirements and translate those requirements into epics and stories. 
• Communicate regulatory needs and changes to both internal and external stakeholders. 
• Work closely with internal stakeholders to understand and synthesize organizational goals and priorities, as it pertains to the respective product portfolio. 
• Develop educational materials, webinars, and training for the product portfolio 
• Develop robust and competitive pricing, messaging and positioning ahead of all Go-To-Markets (GTM) 
• Identify industry trends and competitive dynamics to inform pricing, messaging, and positioning. 
• Additional duties as assigned based on business needs. 

Minimum Requirements

• 5 years of relevant product management experience in practice management, patient acquisition, patient management, and patient engagement. 
• Ability to bring to surface and synthesize client needs and pain-points. 
• Experience developing consumer or patient-facing solutions. 
• Demonstrated ability to lead and work across functional teams in a collaborative manner. 
• Strategic thinker with ability to execute day-to-day operational activities with clients and other functional areas. 
• Knowledge of healthcare industry regulatory trends and compliance as it relates to, but not limited to, certifications and internal organization training. 
• Undergraduate degree 

Preferred Qualifications

• Experience with Go-High-Level CRM or other healthcare CRMs